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Salesforce Salesforce-Contact-Center Exam With Confidence Using Practice Dumps

Exam Code:
Salesforce-Contact-Center
Exam Name:
Contact Center Accredited Professional (AP-226)
Certification:
Vendor:
Questions:
205
Last Updated:
Nov 29, 2025
Exam Status:
Stable
Salesforce Salesforce-Contact-Center

Salesforce-Contact-Center: Accredited Professional Exam 2025 Study Guide Pdf and Test Engine

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Contact Center Accredited Professional (AP-226) Questions and Answers

Question 1

The customer wants to minimize disruption during rollout. Which release management technique is most suitable?

Options:

A.

Full system outage for complete implementation and configuration.

B.

Rolling updates with gradual user onboarding to the new system.

C.

Weekend or after-hours deployment to minimize impact on regular operations.

D.

A combination of rolling updates and minimal downtime deployment techniques.

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Question 2

Your customer wants to improve agent productivity. Which future functionality could be most impactful?

Options:

A.

Implement knowledge base suggestions and AI-powered case deflection tools.

B.

Develop automated workflows for repetitive tasks and case escalations.

C.

Integrate self-service options and chatbots for simple customer inquiries.

D.

All of the above, empowering agents with streamlined tools and automated processes.

Question 3

Your scenario requires generating automated case updates based on customer interactions. Which Salesforce feature offers this capability?

Options:

A.

Workflow Rules triggering email notifications and case updates based on specific events or field changes.

B.

Process Builder sequences defining automated actions and data updates based on triggers and conditions.

C.

Flow Builder with visual interface for designing automated processes and case updates triggered by interactions.

D.

All of the above, depending on the desired complexity and automation level of case updates.