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Salesforce Salesforce-Contact-Center Exam With Confidence Using Practice Dumps

Exam Code:
Salesforce-Contact-Center
Exam Name:
Contact Center Accredited Professional (AP-226)
Certification:
Accredited Professional
Vendor:
Salesforce
Questions:
205
Last Updated:
Nov 16, 2025
Exam Status:
Stable
Salesforce Salesforce-Contact-Center

Salesforce-Contact-Center: Accredited Professional Exam 2025 Study Guide Pdf and Test Engine

Are you worried about passing the Salesforce Salesforce-Contact-Center (Contact Center Accredited Professional (AP-226)) exam? Download the most recent Salesforce Salesforce-Contact-Center braindumps with answers that are 100% real. After downloading the Salesforce Salesforce-Contact-Center exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Salesforce Salesforce-Contact-Center exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Salesforce Salesforce-Contact-Center exam on your first attempt, we have compiled actual exam questions and their answers. 

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Contact Center Accredited Professional (AP-226) Questions and Answers

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Question 1

Based on the scenario and considering regulatory limitations, the most suitable messaging channel for Ursa Major Solar (UMS) to proactively initiate conversations with previous contact center customers is Messaging for Web.

An insurance company handles a large volume of cases every year. The companies communicate with the customer and other third parties through related cases und the same customer issue. Currently, they find it confusing to follow the count appears from different people and channels.

What should a consultant utilize to design a solution so the common is easier to follow, but still relatable to the original customer case?

Options:

A.

Chatter

B.

Case Comments

C.

Case Hierarchy

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Question 2

Your self-service goals include improving user adoption and engagement. Which metric best reflects this objective?

Options:

A.

Number of self-service articles viewed or downloaded by customers.

B.

Percentage of cases deflected through self-service channels and resolved without agent intervention.

C.

Customer satisfaction ratings and feedback on the self-service experience.

D.

All of the above, providing a holistic view of self-service adoption, effectiveness, and user satisfaction.

Question 3

Which standard field options should a consultant recommended form for In-App Messaging?

Options:

A.

First Name, Last Name, Email Order Number

B.

First Name Last Name Email Account Number

C.

First Name, Last Name, Emil Subject

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