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Salesforce Salesforce-Contact-Center Exam With Confidence Using Practice Dumps

Exam Code:
Salesforce-Contact-Center
Exam Name:
Contact Center Accredited Professional (AP-226)
Certification:
Accredited Professional
Vendor:
Salesforce
Questions:
205
Last Updated:
Feb 3, 2026
Exam Status:
Stable
Salesforce Salesforce-Contact-Center

Salesforce-Contact-Center: Accredited Professional Exam 2025 Study Guide Pdf and Test Engine

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Contact Center Accredited Professional (AP-226) Questions and Answers

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Question 1

The consultant should recommend the company utilize Flow Settings in

Email-to-Case to meet their requirements.

A customer service manager wants to implement a process where a case

gets reassigned to a higher support tier if it is not resolved within a given

service-level agreement (SLA) timeline.

Which solution should a consultant propose to set this process up?

Options:

A.

Create an Escalation Rule Entry and configure it so that cases get an

escalated status of the case is still open after passing SLA times.

B.

Create a Quick Action for escalating a case and set up Conditional

Visibility Rude to show the Quick Action after a case has passed SLA times

Create a record-triggered flow that gives cases an escalated status if it is

still open a pa A times.

C.

The consultant should propose creating an Escalation Rule Entry to set up

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Question 2

Your scenario involves deploying a new outbound calling feature for targeted campaigns. Which cut-over requirement helps mitigate compliance risks?

Options:

A.

Verifying agent training on call scripts and adherence to regulatory requirements.

B.

Ensuring proper opt-in mechanisms and customer consent management for outbound calls.

C.

Implementing recording and call monitoring functionalities for compliance audits and quality control.

D.

All of the above, contributing to a compliant and responsible outbound calling operation.

Question 3

Your deployment involves migrating to a new cloud-based Contact Center platform. Which cut-over requirement helps maintain data security and access control?

Options:

A.

Configuring data encryption for transferred information and user access with multi-factor authentication.

B.

Conducting pre-migration security audits and vulnerability assessments of both platforms.

C.

Establishing clear data ownership and access rights for users across the old and new platforms.

D.

All of the above, contributing to a secure and controlled migration process with robust data protection.

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