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Salesforce Salesforce-Contact-Center Exam With Confidence Using Practice Dumps

Exam Code:
Salesforce-Contact-Center
Exam Name:
Salesforce Contact Center Accredited Professional Exam
Certification:
Accredited Professional Certification
Vendor:
Salesforce
Questions:
205
Last Updated:
Apr 30, 2025
Exam Status:
Stable
Salesforce Salesforce-Contact-Center

Salesforce-Contact-Center: Accredited Professional Certification Exam 2025 Study Guide Pdf and Test Engine

Are you worried about passing the Salesforce Salesforce-Contact-Center (Salesforce Contact Center Accredited Professional Exam) exam? Download the most recent Salesforce Salesforce-Contact-Center braindumps with answers that are 100% real. After downloading the Salesforce Salesforce-Contact-Center exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Salesforce Salesforce-Contact-Center exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Salesforce Salesforce-Contact-Center exam on your first attempt, we have compiled actual exam questions and their answers. 

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Salesforce Contact Center Accredited Professional Exam Questions and Answers

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Question 1

The consultant should set up "Edit the Case page layout to embed the Contact Details component on the Case page." This is the most efficient approach to streamline the agents' workflow and eliminate unnecessary navigation.

Ursa Major Solar has a Contact Support form with fields for the Subject and Description on its Experience Cloud site, that its customers can fill out to log a case. However, customers are experiencing long response times, because the case is often transferred to a different department before it can

be answered.

Which changes to the Contact Support form process should a consultant suggest to improve the response times?

Options:

A.

A Use Case Assignment rules to check for keywords in the subject or description and assign the case to a specialist queue that is appropriate for each keyword

B.

Use a record-triggered flow to detect keywords and assign the case to a specialist queue that matches the keyword.

C.

Add the Type field to the assigned Global Action as required, and then use a record biggest for to assign the case to a specialist queue that is appropriate for each

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Question 2

The customer wants to minimize disruption during rollout. Which release management technique is most suitable?

Options:

A.

Full system outage for complete implementation and configuration.

B.

Rolling updates with gradual user onboarding to the new system.

C.

Weekend or after-hours deployment to minimize impact on regular operations.

D.

A combination of rolling updates and minimal downtime deployment techniques.

Question 3

Your self-service goals include improving user adoption and engagement. Which metric best reflects this objective?

Options:

A.

Number of self-service articles viewed or downloaded by customers.

B.

Percentage of cases deflected through self-service channels and resolved without agent intervention.

C.

Customer satisfaction ratings and feedback on the self-service experience.

D.

All of the above, providing a holistic view of self-service adoption, effectiveness, and user satisfaction.

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