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Salesforce Salesforce-Contact-Center Exam With Confidence Using Practice Dumps

Exam Code:
Salesforce-Contact-Center
Exam Name:
Contact Center Accredited Professional (AP-226)
Certification:
Accredited Professional
Vendor:
Salesforce
Questions:
205
Last Updated:
Feb 7, 2026
Exam Status:
Stable
Salesforce Salesforce-Contact-Center

Salesforce-Contact-Center: Accredited Professional Exam 2025 Study Guide Pdf and Test Engine

Are you worried about passing the Salesforce Salesforce-Contact-Center (Contact Center Accredited Professional (AP-226)) exam? Download the most recent Salesforce Salesforce-Contact-Center braindumps with answers that are 100% real. After downloading the Salesforce Salesforce-Contact-Center exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Salesforce Salesforce-Contact-Center exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Salesforce Salesforce-Contact-Center exam on your first attempt, we have compiled actual exam questions and their answers. 

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Contact Center Accredited Professional (AP-226) Questions and Answers

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Question 1

You‘re given a list of project requirements including specific agent skill sets for case routing. Which tool helps validate this requirement is met within the deployed system?

Options:

A.

Manual testing by assigning cases to agents and verifying routing based on pre-defined skill sets.

B.

Utilizing Process Builder workflows and Flow triggers to trace case routing logic and confirm alignment with required skill sets.

C.

Running Case Assignment Rule reports and analyzing data to ensure cases are routed to agents with matching skills.

D.

All of the above, combined for a comprehensive validation of case routing logic and adherence to defined agent skill sets.

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Question 2

The company wants to assess brand loyalty and potential for referrals. Which KPI is most relevant?

Options:

A.

Customer Satisfaction (CSAT) Score

B.

Net Promoter Score (NPS)

C.

Average Contact Handle Time (AHT)

D.

Case Resolution Rate

Question 3

Validating Contact Center metrics involves verifying data accuracy and interpretation. Which tool helps with data quality checks?

Options:

A.

Salesforce Data Loader for bulk data imports and basic field validation.

B.

Data Quality Rules within Salesforce highlighting missing information and formatting inconsistencies.

C.

Einstein Anomaly Detection identifying unusual patterns and potential data inaccuracies within metrics.

D.

All of the above, offering various options for ensuring data quality and reliable metric interpretation.

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