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Salesforce Salesforce-Contact-Center Exam With Confidence Using Practice Dumps

Exam Code:
Salesforce-Contact-Center
Exam Name:
Salesforce Contact Center Accredited Professional Exam
Certification:
Accredited Professional Certification
Vendor:
Salesforce
Questions:
205
Last Updated:
Feb 13, 2025
Exam Status:
Stable
Salesforce Salesforce-Contact-Center

Salesforce-Contact-Center: Accredited Professional Certification Exam 2025 Study Guide Pdf and Test Engine

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Related Salesforce Exams

Salesforce Contact Center Accredited Professional Exam Questions and Answers

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Question 1

The customer wants detailed reports on agent performance and customer satisfaction. Which Salesforce tool provides this?

Options:

A.

Analytics Cloud

B.

Reports & Dashboards

C.

Einstein Bots

D.

Einstein Discovery

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Question 2

The environments that should have a two-way deployment connection in

this scenario are Test Sandbox and Production Org.

Which requirement needs to be met to perform a quick deployment for

change sets or Metadata API components without testing the full

deployment?

Options:

A.

Each class and trigger that was deployed is covered by at least 75% jointly

B.

Tests in the org or al local tests are run and Apex trigger have some

coverage

C.

Components have been validated successful for the target event within least

70 days

Question 3

The customer prioritizes cost optimization and efficient resource allocation. Which design aspect contributes to this?

Options:

A.

Develop extensive custom functionalities with high implementation and maintenance costs.

B.

Leverage standard Salesforce features and pre-built functionalities to avoid custom development.

C.

Implement resource-intensive automations without considering their impact on operational cost.

D.

Optimize agent schedules and routing based on real-time call volume and workload.

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