Salesforce Salesforce-Contact-Center Exam With Confidence Using Practice Dumps

Develop custom dashboards for detailed agent performance analysis and identify areas for improvement.

Implement automated case categorization and routing to optimize agent utilization.

Offer self-service options and chatbots to deflect simple inquiries and reduce call volume.

All of the above, promoting operational efficiency and minimizing unnecessary resource usage.

Workflow Rules triggering email notifications and case updates based on specific events or field changes.

Process Builder sequences defining automated actions and data updates based on triggers and conditions.

Flow Builder with visual interface for designing automated processes and case updates triggered by interactions.

All of the above, depending on the desired complexity and automation level of case updates.

As part of the project governance, Ursa Major Solar has decided to use Agle Development Principles. One of the project stakeholders has come to a consultant to explain to them a more detail the 12 agile principles.

What is one of the agile principles?

Customer Collaboration over Processes and Tools Working Software over Comprehensive Documentation Responding to Change over Processes and Tools

All three options you listed are actually Agile principles! Agile Development

emphasizes a set of 12 guiding principles that promote flexibility, collaboration, and iterative development. Here's a breakdown of each option:

A consultant is preparing post-implementation training material for the

agents and supervisors. Agents will need to use the cell transcript

configured in Amazon Connect a part of the implementation