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Salesforce Salesforce-Contact-Center Exam With Confidence Using Practice Dumps

Exam Code:
Salesforce-Contact-Center
Exam Name:
Contact Center Accredited Professional (AP-226)
Certification:
Accredited Professional
Vendor:
Salesforce
Questions:
205
Last Updated:
Feb 20, 2026
Exam Status:
Stable
Salesforce Salesforce-Contact-Center

Salesforce-Contact-Center: Accredited Professional Exam 2025 Study Guide Pdf and Test Engine

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Contact Center Accredited Professional (AP-226) Questions and Answers

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Question 1

Your self-service goals include improving user adoption and engagement. Which metric best reflects this objective?

Options:

A.

Number of self-service articles viewed or downloaded by customers.

B.

Percentage of cases deflected through self-service channels and resolved without agent intervention.

C.

Customer satisfaction ratings and feedback on the self-service experience.

D.

All of the above, providing a holistic view of self-service adoption, effectiveness, and user satisfaction.

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Question 2

While the stakeholders might not be familiar with the term "Continuous Integration," outlining its benefits in terms of improved quality, efficiency, and reduced risk can easily convince them of its value for the Contact Center project. Here are some specific points to highlight Ursa Major Solar wants a consultant to design a solution that will blow its customers take detailed questions about a product's functionality. The customer should be able subject-matter experts and interact with IT support

through available channels in real time.

Which feature should the consultant use to accomplish this?

Options:

A.

Mass Email

B.

Experience Site

C.

Public Groups

Question 3

Your migration plan includes transferring agent performance data. Which Salesforce object best accommodates this data?

Options:

A.

Account records representing your customer organizations.

B.

Contact records for individual customer contacts.

C.

User records for your contact center agents.

D.

Custom objects specifically designed for tracking agent performance metrics.

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