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Salesforce Salesforce-Contact-Center Exam With Confidence Using Practice Dumps

Exam Code:
Salesforce-Contact-Center
Exam Name:
Salesforce Contact Center Accredited Professional Exam
Certification:
Accredited Professional Certification
Vendor:
Salesforce
Questions:
205
Last Updated:
Jul 2, 2025
Exam Status:
Stable
Salesforce Salesforce-Contact-Center

Salesforce-Contact-Center: Accredited Professional Certification Exam 2025 Study Guide Pdf and Test Engine

Are you worried about passing the Salesforce Salesforce-Contact-Center (Salesforce Contact Center Accredited Professional Exam) exam? Download the most recent Salesforce Salesforce-Contact-Center braindumps with answers that are 100% real. After downloading the Salesforce Salesforce-Contact-Center exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Salesforce Salesforce-Contact-Center exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Salesforce Salesforce-Contact-Center exam on your first attempt, we have compiled actual exam questions and their answers. 

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Salesforce Contact Center Accredited Professional Exam Questions and Answers

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Question 1

The most suitable Service Cloud Voice feature for Ursa Major Solar to

protect customer information during phone interactions is:

Pause/Resume Call Recording

A client requires that their Messaging for Web customers are able to see

wait times when starting an interaction. They also want to allow a banner to

inform customers that chats are unavailable outside of business hours.

What are some of the required configurations in this solution?

Options:

A.

Business Hours active, Estimated Wait Time activated Omni-Channel

Queue of flows and custom Business Hours Messaging in the flow

B.

Business Hours active, Omni-Channel Queue or Flow, Estimated Wait Time

active and Business Hours added to the Embedded Deployment

C.

Estimated Wait Time activated, Event Flow routing Business Hours set,

and Lite Shoe class in the Pre-Chat form

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Question 2

The customer requires advanced customization for specific workflows. What is the best approach?

Options:

A.

Out-of-the-box configuration

B.

Salesforce Flow

C.

Third-party development

D.

Custom Apex coding

Question 3

Validating Contact Center metrics involves verifying data accuracy and interpretation. Which tool helps with data quality checks?

Options:

A.

Salesforce Data Loader for bulk data imports and basic field validation.

B.

Data Quality Rules within Salesforce highlighting missing information and formatting inconsistencies.

C.

Einstein Anomaly Detection identifying unusual patterns and potential data inaccuracies within metrics.

D.

All of the above, offering various options for ensuring data quality and reliable metric interpretation.

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