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Salesforce Salesforce-Contact-Center Exam With Confidence Using Practice Dumps

Exam Code:
Salesforce-Contact-Center
Exam Name:
Contact Center Accredited Professional (AP-226)
Certification:
Accredited Professional
Vendor:
Salesforce
Questions:
205
Last Updated:
Jan 13, 2026
Exam Status:
Stable
Salesforce Salesforce-Contact-Center

Salesforce-Contact-Center: Accredited Professional Exam 2025 Study Guide Pdf and Test Engine

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Contact Center Accredited Professional (AP-226) Questions and Answers

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Question 1

Ursa Major Solar (UMS) wants to offer the new Messaging for Web channel on its Azure based Experience Cloud site. However, UMS wants authenticated users to go directly to an agent and guest users to be connected with an Einstein Bot.

How should a consultant suggest UMS configure its Experience Cloud site to support this?

Options:

A.

Use conditional visibility on the Embedded Messaging component to show

one for the users and one for guest users to alter the routing destination

B.

Pass in the User ID field as a hidden pre-chat field and check the vice of

that le Channel flow to determine the routing destination

C.

Create a Page Variation for each page where the chat is offerest one for

authenticated one for guest users to alter the routing destination

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Question 2

You need to configure self-service knowledge base articles. Which Salesforce feature facilitates this?

Options:

A.

Salesforce Knowledge articles with categorization and tagging for easy customer search.

B.

Web-to-Case forms allowing customers to submit inquiries directly from the knowledge base.

C.

Einstein Search for intelligent article recommendations based on customer keywords and context.

D.

All of the above, promoting a comprehensive and user-friendly self-service knowledge base experience.

Question 3

The customer requires ongoing training and support for agents using the new Salesforce Contact Center system. Which support option is most suitable?

Options:

A.

Utilize Trailhead online modules and Salesforce documentation for independent learning.

B.

Implement Premier Support with dedicated access to expert consultants and proactive issue resolution.

C.

Develop custom training materials and conduct internal workshops for agent familiarization.

D.

Leverage partner resources and certified consultants for specialized training and implementation guidance.

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