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Salesforce Salesforce-Contact-Center Exam With Confidence Using Practice Dumps

Exam Code:
Salesforce-Contact-Center
Exam Name:
Contact Center Accredited Professional (AP-226)
Certification:
Accredited Professional
Vendor:
Salesforce
Questions:
205
Last Updated:
Feb 8, 2026
Exam Status:
Stable
Salesforce Salesforce-Contact-Center

Salesforce-Contact-Center: Accredited Professional Exam 2025 Study Guide Pdf and Test Engine

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Contact Center Accredited Professional (AP-226) Questions and Answers

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Question 1

The customer requires secure access control for sensitive customer data. Which data model element contributes to data security?

Options:

A.

Utilize custom fields to capture all types of customer information without access restrictions.

B.

Configure field-level security to grant selective access to sensitive data based on user roles and permissions.

C.

Implement third-party data encryption solutions for additional security layers.

D.

Store all customer data in one field without any segregation or access control mechanisms.

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Question 2

The customer prioritizes cost optimization and efficient resource allocation. Which design aspect contributes to this?

Options:

A.

Develop extensive custom functionalities with high implementation and maintenance costs.

B.

Leverage standard Salesforce features and pre-built functionalities to avoid custom development.

C.

Implement resource-intensive automations without considering their impact on operational cost.

D.

Optimize agent schedules and routing based on real-time call volume and workload.

Question 3

Which standard field options should a consultant recommended form for In-App Messaging?

Options:

A.

First Name, Last Name, Email Order Number

B.

First Name Last Name Email Account Number

C.

First Name, Last Name, Emil Subject

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