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Salesforce Salesforce-Contact-Center Exam With Confidence Using Practice Dumps

Exam Code:
Salesforce-Contact-Center
Exam Name:
Contact Center Accredited Professional (AP-226)
Certification:
Vendor:
Questions:
205
Last Updated:
Feb 8, 2026
Exam Status:
Stable
Salesforce Salesforce-Contact-Center

Salesforce-Contact-Center: Accredited Professional Exam 2025 Study Guide Pdf and Test Engine

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Contact Center Accredited Professional (AP-226) Questions and Answers

Question 1

The customer requires advanced customization for specific workflows. What is the best approach?

Options:

A.

Out-of-the-box configuration

B.

Salesforce Flow

C.

Third-party development

D.

Custom Apex coding

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Question 2

Your data includes duplicate records across legacy systems. Which tool helps prevent duplicate creation in Salesforce?

Options:

A.

Matching rules defining criteria for identifying and merging duplicate records.

B.

Data Import Wizard with duplicate prevention settings during bulk data importing.

C.

Workflow Rules automatically triggering deduplication logic based on specific data fields.

D.

All of the above, working together to prevent duplicate records and ensure data integrity after migration.

Question 3

The customer wants to seamlessly integrate their existing CRM system. Which Salesforce feature facilitates this?

Options:

A.

Data Import Wizard

B.

Process Builder

C.

Apex Code

D.

Partner Integrations