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Salesforce Salesforce-Contact-Center Exam With Confidence Using Practice Dumps

Exam Code:
Salesforce-Contact-Center
Exam Name:
Contact Center Accredited Professional (AP-226)
Certification:
Vendor:
Questions:
205
Last Updated:
Feb 23, 2026
Exam Status:
Stable
Salesforce Salesforce-Contact-Center

Salesforce-Contact-Center: Accredited Professional Exam 2025 Study Guide Pdf and Test Engine

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Contact Center Accredited Professional (AP-226) Questions and Answers

Question 1

Ursa Major Solar (UMS) wants to offer the new Messaging for Web channel on its Azure based Experience Cloud site. However, UMS wants authenticated users to go directly to an agent and guest users to be connected with an Einstein Bot.

How should a consultant suggest UMS configure its Experience Cloud site to support this?

Options:

A.

Use conditional visibility on the Embedded Messaging component to show

one for the users and one for guest users to alter the routing destination

B.

Pass in the User ID field as a hidden pre-chat field and check the vice of

that le Channel flow to determine the routing destination

C.

Create a Page Variation for each page where the chat is offerest one for

authenticated one for guest users to alter the routing destination

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Question 2

The customer needs ongoing support and training for their new system. Which Salesforce resource is most valuable?

Options:

A.

Trailhead

B.

Premier Support

C.

Release Notes

Question 3

The release management plan needs to be adaptable to unforeseen changes or challenges. Which element facilitates flexibility and responsiveness?

Options:

A.

Detailed and rigid schedule with no room for modifications or adjustments.

B.

Clearly defined communication channels and escalation procedures for unforeseen issues.

C.

Regular risk assessments and contingency plans for potential challenges and roadblocks.

D.

A collaborative work environment and open communication among stakeholders.