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Salesforce Salesforce-Contact-Center Exam With Confidence Using Practice Dumps

Exam Code:
Salesforce-Contact-Center
Exam Name:
Contact Center Accredited Professional (AP-226)
Certification:
Accredited Professional
Vendor:
Salesforce
Questions:
205
Last Updated:
Oct 14, 2025
Exam Status:
Stable
Salesforce Salesforce-Contact-Center

Salesforce-Contact-Center: Accredited Professional Exam 2025 Study Guide Pdf and Test Engine

Are you worried about passing the Salesforce Salesforce-Contact-Center (Contact Center Accredited Professional (AP-226)) exam? Download the most recent Salesforce Salesforce-Contact-Center braindumps with answers that are 100% real. After downloading the Salesforce Salesforce-Contact-Center exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Salesforce Salesforce-Contact-Center exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Salesforce Salesforce-Contact-Center exam on your first attempt, we have compiled actual exam questions and their answers. 

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Contact Center Accredited Professional (AP-226) Questions and Answers

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Question 1

Your customer wants to improve agent productivity. Which future functionality could be most impactful?

Options:

A.

Implement knowledge base suggestions and AI-powered case deflection tools.

B.

Develop automated workflows for repetitive tasks and case escalations.

C.

Integrate self-service options and chatbots for simple customer inquiries.

D.

All of the above, empowering agents with streamlined tools and automated processes.

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Question 2

You‘re given a list of project requirements including specific agent skill sets for case routing. Which tool helps validate this requirement is met within the deployed system?

Options:

A.

Manual testing by assigning cases to agents and verifying routing based on pre-defined skill sets.

B.

Utilizing Process Builder workflows and Flow triggers to trace case routing logic and confirm alignment with required skill sets.

C.

Running Case Assignment Rule reports and analyzing data to ensure cases are routed to agents with matching skills.

D.

All of the above, combined for a comprehensive validation of case routing logic and adherence to defined agent skill sets.

Question 3

The consultant needs to specify the Inbound Flow Action in the channel

setting, in addition to selecting the flow, to use the Omni-Channel flow for

the Enhanced Bot.

During a workshop, management at a company explains that its contact

center has specific teams supporting specific accounts. Customers generally contact the company through email. The case goes to a general

queue, where the agents pick up the case manually.

Management would like available agents to receive the cases automatically

so they do not pick cases. They also require that if the case cannot be

directed to the correct agent, there is a fallback option. The agent can be

assigned cases from different channels and would like this incorporated

into the routing model.

Which setting in Email-to-Case should a consultant recommend the

company utilize?

Options:

A.

Flow Settings

B.

Case Owner Settings

C.

Task Settings

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