Salesforce Salesforce-Contact-Center Exam With Confidence Using Practice Dumps

A Use Case Assignment rules to check for keywords in the subject or description and assign the case to a specialist queue that is appropriate for each keyword

Use a record-triggered flow to detect keywords and assign the case to a specialist queue that matches the keyword.

Add the Type field to the assigned Global Action as required, and then use a record biggest for to assign the case to a specialist queue that is appropriate for each

Mapping existing reports and dashboards to the new platform with similar layouts and visualizations.

Providing comprehensive training on the new platform‘s features and functionalities for report creation and analysis.

Importing historical data from the legacy system for ongoing trend analysis and comparison with new data.

All of the above, contributing to a smooth transition and minimizing disruption for users accustomed to the old system.

Omni-Channel alerts notifying supervisors of queue wait times exceeding set limits.

Process Builder sequences triggering notifications and escalating cases based on KPI deviations from target values.

Flow Builder with visual interface for designing notification workflows and conditional logic based on metric data.

All of the above, depending on the desired trigger point, notification action, and complexity of the alert workflow.