CertsTopics Logo

Big Black Friday Sale 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: save70

Salesforce Salesforce-Contact-Center Exam With Confidence Using Practice Dumps

Exam Code:
Salesforce-Contact-Center
Exam Name:
Contact Center Accredited Professional (AP-226)
Certification:
Accredited Professional
Vendor:
Salesforce
Questions:
205
Last Updated:
Nov 22, 2025
Exam Status:
Stable
Salesforce Salesforce-Contact-Center

Salesforce-Contact-Center: Accredited Professional Exam 2025 Study Guide Pdf and Test Engine

Are you worried about passing the Salesforce Salesforce-Contact-Center (Contact Center Accredited Professional (AP-226)) exam? Download the most recent Salesforce Salesforce-Contact-Center braindumps with answers that are 100% real. After downloading the Salesforce Salesforce-Contact-Center exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Salesforce Salesforce-Contact-Center exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Salesforce Salesforce-Contact-Center exam on your first attempt, we have compiled actual exam questions and their answers. 

Our (Contact Center Accredited Professional (AP-226)) Study Materials are designed to meet the needs of thousands of candidates globally. A free sample of the CompTIA Salesforce-Contact-Center test is available at CertsTopics. Before purchasing it, you can also see the Salesforce Salesforce-Contact-Center practice exam demo.

Get Salesforce-Contact-Center Full Access

Related Salesforce Exams

Contact Center Accredited Professional (AP-226) Questions and Answers

Get Free Salesforce-Contact-Center Questions and Answers
Question 1

The customer wants to streamline agent onboarding and training. Which feature promotes reusability and maintainability?

Options:

A.

Develop unique training guides and resources for each agent role and case type.

B.

Create standard operating procedures (SOPs) documented within Salesforce Knowledge Base articles.

C.

Leverage Service Cloud Knowledge articles with searchable information and step-by-step guides for common tasks.

D.

Design personalized training materials tailored to specific agent skill sets and needs.

Buy Now
Question 2

Your requirements include call deflection through IVR (Interactive Voice Response). Which tool is best suited for this?

Options:

A.

Process Builder sequences defining IVR menus and routing options based on caller selections.

B.

Flow Builder with visual drag-and-drop interface for designing and configuring IVR menus.

C.

Einstein Bots programmed to understand spoken language and handle inquiries without agent intervention.

D.

All of the above, depending on the complexity of the desired IVR functionalities.

Question 3

Ursa Major Solar (UMS) configured its Omni-Channel to allow support agents to handle three chat requests simultaneously. It has been a

challenge for some of the new hire agents.

What should an administrator add in Omni-Channel settings to allow

ramp-up time for UMS's junior agents to handle only two chat requests at a

time?

Options:

A.

Create and assign a new Presence Configuration. Create and apply a new

B.

Routing Configuration.

C.

Create and assign a new Presence Status

Get Free Salesforce-Contact-Center Questions and Answers