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Salesforce Salesforce-Contact-Center Exam With Confidence Using Practice Dumps

Exam Code:
Salesforce-Contact-Center
Exam Name:
Contact Center Accredited Professional (AP-226)
Certification:
Accredited Professional
Vendor:
Salesforce
Questions:
205
Last Updated:
Nov 18, 2025
Exam Status:
Stable
Salesforce Salesforce-Contact-Center

Salesforce-Contact-Center: Accredited Professional Exam 2025 Study Guide Pdf and Test Engine

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Contact Center Accredited Professional (AP-226) Questions and Answers

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Question 1

Your case management design includes knowledge base article recommendations within cases. Which Salesforce feature facilitates this?

Options:

A.

Web-to-Case forms embedded within Knowledge Base articles for easy case creation if the article doesn‘t resolve the issue.

B.

Case Escalation Rules automatically triggering article recommendations when specific criteria are met within a case.

C.

All of the above, offering options for integrating knowledge base recommendations and enhancing self-service within case management.

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Question 2

The customer requires advanced customization for specific workflows. What is the best approach?

Options:

A.

Out-of-the-box configuration

B.

Salesforce Flow

C.

Third-party development

D.

Custom Apex coding

Question 3

Your project requires migrating knowledge base articles. Which data preparation step helps maintain internal links and formatting within articles?

Options:

A.

Exporting articles in a compatible format that preserves formatting and internal links for import into the new system.

B.

Manually reviewing and adjusting internal links and formatting within each article before migration.

C.

Utilizing data transformation tools to automatically convert and adapt article formats for the new knowledge base platform.

D.

All of the above, depending on the capabilities of the existing and new knowledge base systems for handling formatting and links.

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