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Salesforce-Contact-Center Exam Dumps : Contact Center Accredited Professional (AP-226)

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Salesforce Salesforce-Contact-Center Exam Dumps FAQs

Q. # 1: What is the Contact Center Accredited Professional (AP-226)?

The Contact Center Accredited Professional (AP-226) is a certification designed to validate your skills and knowledge in managing and optimizing contact centers using Salesforce solutions.

Q. # 2: Who is the target audience for the Salesforce-Contact-Center Exam?

This Salesforce-Contact-Center Exam is ideal for individuals aspiring to build successful careers in Salesforce Service Cloud administration and support. It caters to:

  • Service Cloud Consultants
  • Service Cloud Administrators
  • Customer Support Specialists
  • Help Desk Agents

Q. # 3: What topics are covered in the Salesforce Salesforce-Contact-Center Exam?

The Salesforce-Contact-Center Exam covers topics such as Discovery, Design, Implementation, and Optimization of contact center functionalities using Salesforce.

Q. # 4: How many questions are on the Contact Center Accredited Professional (AP-226)?

The Contact Center Accredited Professional (AP-226) consists of around 50-60 questions.

Q. # 5: How long is the Salesforce Salesforce-Contact-Center Exam?

The Salesforce-Contact-Center Exam duration is 90 minutes.

Q. # 6: What is the passing score for the Salesforce Salesforce-Contact-Center Exam?

The passing score for the Salesforce-Contact-Center Exam is 70%.

Q. # 7: What is the difference between Salesforce Salesforce-Contact-Center and Salesforce-Net-Zero-Cloud Exam?

The Salesforce Contact Center and Salesforce Net Zero Cloud exams are designed to validate different sets of skills and expertise within the Salesforce ecosystem. Here's a comparison between the two:

  • Salesforce Contact Center: The Salesforce-Contact-Center Exam Focuses on testing the candidate's knowledge and skills related to managing and configuring contact center solutions using Salesforce technologies. It covers areas such as customer service strategies, case management, automation, omni-channel support, and integration with third-party applications.
  • Salesforce Net Zero Cloud: The Salesforce-Net-Zero-Cloud Exam is targeted towards professionals working with Salesforce's Net Zero Cloud, which helps organizations track their carbon footprint, manage sustainability data, and achieve their environmental goals. It covers areas like sustainability tracking, carbon accounting, emissions management, and environmental compliance.

Q. # 8: How can I track my progress in the Salesforce-Contact-Center Exam preparation?

CertsTopics offers progress-tracking tools within our Salesforce-Contact-Center testing engine. You can monitor your scores, identify weak areas, and use our Salesforce-Contact-Center Questions and Answers to continuously improve your performance.

Q. # 9: What are some best practices for passing the Contact Center Accredited Professional (AP-226)?

To succeed, focus on studying Salesforce Service Cloud features, understanding automation tools, practicing with Salesforce-Contact-Center exam dumps from CertsTopics, and taking our Salesforce-Contact-Center practice tests to get familiar with the Contact Center Accredited Professional (AP-226) format and question types.

Q. # 10: How frequently are the Salesforce-Contact-Center Exam materials updated on CertsTopics?

CertsTopics ensures that our exam materials, including Salesforce-Contact-Center exam dumps and practice tests, are regularly updated to reflect the latest Salesforce exam content, so you always get the most accurate preparation Salesforce-Contact-Center study materials.

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Contact Center Accredited Professional (AP-226) Questions and Answers

Get Free Salesforce-Contact-Center Questions and Answers
Question 1

You‘re preparing historical call recordings for migration. Which step helps improve audio quality and accessibility for playback within the new system?

Options:

A.

Converting call recordings to a supported audio format compatible with the new Contact Center platform.

B.

Implementing speech-to-text conversion for call recordings and making transcripts available alongside audio files.

C.

Optimizing audio file size while maintaining optimal sound quality for clear playback and analysis.

D.

All of the above, contributing to improved accessibility and analysis capabilities for historical call recordings.

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Question 2

The consultant needs to specify the Inbound Flow Action in the channel

setting, in addition to selecting the flow, to use the Omni-Channel flow for

the Enhanced Bot.

During a workshop, management at a company explains that its contact

center has specific teams supporting specific accounts. Customers generally contact the company through email. The case goes to a general

queue, where the agents pick up the case manually.

Management would like available agents to receive the cases automatically

so they do not pick cases. They also require that if the case cannot be

directed to the correct agent, there is a fallback option. The agent can be

assigned cases from different channels and would like this incorporated

into the routing model.

Which setting in Email-to-Case should a consultant recommend the

company utilize?

Options:

A.

Flow Settings

B.

Case Owner Settings

C.

Task Settings

Question 3

Your scenario involves upgrading a legacy reporting system to a new Contact Center analytics platform. Which cut-over requirement helps maintain continuity and user familiarity?

Options:

A.

Mapping existing reports and dashboards to the new platform with similar layouts and visualizations.

B.

Providing comprehensive training on the new platform‘s features and functionalities for report creation and analysis.

C.

Importing historical data from the legacy system for ongoing trend analysis and comparison with new data.

D.

All of the above, contributing to a smooth transition and minimizing disruption for users accustomed to the old system.

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