PEGACPBA24V1 Reviews Questions

The basic condition for identifying duplicate cases, such as IT tickets for the same issue, is to check if the issue type is the same. By configuring the Search duplicate cases step to identify cases where the issue type is the same, you can effectively identify and manage duplicate IT tickets related to common problems like "the office Wi-Fi is down."

Comprehensive and Detailed Explanation From Exact Extract:

This question tests data management.

1: Data Page: Virtualizes data. Extract: Pega Academy, Data Management: “Data Pages provide virtualization.”

2: Integration: Maps external data. Extract: Pega Academy, Data Management: “Integrations map external sources.”

3: Data Model: Stores properties. Extract: Pega Academy, Data Management: “Data Model holds application data.”

4: Data Transform: Synchronizes data. Extract: Pega Academy, Data Management: “Data Transforms sync case data.”

To match the reports to the correct report types:

Average duration and timeliness per assignment:

Report Type: Process Report

Total customer inquiry cases per state per product line:

Report Type: Business Report

Process Reports: Focus on process metrics like the duration and timeliness of assignments.

Business Reports: Focus on business metrics like customer inquiries segmented by state and product line.

Pega offers several collaboration tools, each suited for different types of communication and interaction. For an environment where peers exchange ideas about initiatives to retain employees, the best collaboration tool is "Spaces."

Spaces: This tool is designed for collaborative environments where team members can share ideas, discuss initiatives, and collaborate on projects.

Interactive Environment: Spaces provide a platform for ongoing discussions, file sharing, and real-time collaboration, making it ideal for exchanging ideas and initiatives.