Free PEGACPBA24V1 Questions Attempt

When a service level (SLA) adjusts the assignment urgency to 100 upon the goal interval lapsing, the following impacts occur:

Urgency Value Adjustment: The urgency value of the assignment is set to 100, indicating high priority.

Continued SLA Processing: Other SLA processing, such as escalating actions and notifications, continues as configured.

Urgency Cap: The urgency value remains at 100, which is the maximum urgency, but this does not halt other service level processing.

Therefore, setting the urgency to 100 indicates maximum priority but allows for continued SLA actions such as further escalation and notifications.

Comprehensive and Detailed Explanation From Exact Extract:

This question evaluates Pega Insights for data analysis.

A: Incorrect. Insights visualize data, not modify it. Extract: Pega Academy, Data Analysis – Insights: “Insights provide visualizations of existing data, not data modification.”

B: Correct. Insights can be shared among users for collaboration. Extract: Pega Academy, Data Analysis – Insights: “Insights allow sharing of data queries to support collaborative analysis.”

C: Correct. Insights transform queries into tables or charts. Extract: Pega Academy, Data Analysis – Insights: “Insights convert data queries into tables or visualizations for easier analysis.”

To set the urgency values based on the described SLA behavior:

Initial urgency value: 10

When goal elapses: Urgency increases by 10 (Total: 20)

When deadline elapses: Urgency increases by 10 (Total: 30)

When passed deadline elapses: Urgency increases by 20 (Total: 50)

Thus, the urgency values at each milestone are:

Goal: 20

Deadline: 30

Passed Deadline: 50