Helping Hand Questions for PEGACPBA24V1

Comprehensive and Detailed Explanation From Exact Extract:

This question tests case relationships in Pega’s Case Management framework, specifically parent-child case dependencies.

A: Correct. The Loan Request is the parent case, and Appraisal is a child case, as the appraisal is a sub-task required before approval. Extract: Pega Academy, Case Management – Case Dependencies: “A parent case creates child cases for sub-tasks, such as an appraisal for a loan request.”

B: Incorrect. Both being parents is illogical, as appraisal is a dependency. Extract: Pega Academy, Case Management: “Parent-child relationships reflect task dependencies.”

C: Incorrect. Appraisal as parent reverses the dependency. Extract: Pega Academy, Case Management: “Child cases support parent case tasks.”

D: Incorrect. Introducing Mortgage as parent adds unnecessary complexity. Extract: Pega Academy, Case Management: “Case Types should reflect specific task hierarchies.”

Use Case: "A medical specialist completes their review of an insurance claim, and the system attaches the report to the case."

Automation: Create PDF

Use Case: "Employees of a financial services firm receive confirmation when they register for the required certification classes."

Automation: Send email

Use Case: "A Fraud department manager receives a mobile notification that an approval request is in their worklist."

Automation: Push notification

Use Case: "When an approver rejects an expense report, an employee can modify and resend the report for approval."

Automation: Change to a stage

 A medical specialist completes their review of an insurance claim, and the system attaches the report to the case.

Automation: Create PDF

Explanation: In this use case, the system needs to generate a report that can be attached to the case. The appropriate automation for generating documents like reports is creating a PDF. This ensures the report is in a standardized, non-editable format that can be easily attached to the case.

Comprehensive and Detailed Explanation From Exact Extract:

This question tests View configuration in App Studio.

A: Incorrect. Calculations are configured in data transforms, not Views. Extract: Pega Academy, UI Configuration: “Views display fields; calculations are in data transforms.”

B: Correct. Views can include new fields. Extract: Pega Academy, UI Configuration: “Views allow adding fields to display case data.”

C: Incorrect. Data objects are created in Data Model, not Views. Extract: Pega Academy, Data Modeling: “Data objects are defined in the Data Model.”