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Pegasystems PEGACPBA24V1 Actual Questions

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Total 144 questions
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Certified Pega Business Architect 24 Questions and Answers

Question 33

When applicants apply for a job, their application is reviewed by an HR member who determines whether the applicant’s qualifications are appropriate. If qualified, they proceed to schedule a phone interview. If unqualified, the application is rejected. How do you configure an Approve/Reject Step to satisfy this requirement?

Options:

A.

Route to HR member, if approved then schedule interview, if rejected then resolve case.

B.

Route to applicant, if approved then schedule interview, if rejected then notify applicant.

C.

Route to HR manager, if approved then notify applicant, if rejected then schedule interview.

D.

Route to HR member, if approved then resolve case, if rejected then schedule interview.

Question 34

When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim.

How do you configure the resolve process to support this requirement?

Options:

A.

Route an Approval step to the required parties

B.

Route the email to all the recipients in a Collect Information step

C.

Add a Send Email step and include all required parties

D.

Add a Send Email step as an optional action

Question 35

A martial arts studio’s Class Registration Case Type allows students to change registration during Register class and Confirm registration Stages, but not in the Send class details Resolution Stage. Which configuration supports this?

Options:

A.

Create a Stage-only optional action for Confirm registration, inherited by Register class.

B.

Create Stage-only optional actions for Register class and Confirm registration Stages.

C.

Create a Case-wide optional action with a When Condition if the Stage is Register class or Confirm registration.

D.

Create a Case-wide optional action if an operator with the Student role is at Register class Stage.

Question 36

Consider the following user story: As a customer, I want to be able to cancel an open service request at any time.

Select the configuration option that satisfies the user story.

Options:

A.

Add a case wide action to the case workflow

B.

Configure the Cancel button on the user views to resolve the case

C.

Add an alternate stage to the case life cycle

D.

Add a stage-only action to each stage in the case workflow

Page: 9 / 11
Total 144 questions
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