The goal of security features in a Pega Platform™ application is to maintain which three of the following concepts? (Choose Three)
Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent.
The customer service agent may request additional information form the customer
The merchant is notified and given 15 days to dispute the fraud claim
If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account
If the fraud claim is rejected, the customer is notified and given 15 days to respond
Select the case life cycle design that follows the quidelines for identifying and naming stages.
How does the Passed Deadline interval differ from the Goal and Deadline intervals?
Which two scenarios describe the appropriate use of an Approve/Reject Step? (Choose Two)
A Company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down." You configure a Search duplicate cases step to identify duplicate IT tickets.
What is the basic condition for the Search duplicate cases step?
1 provides a data virtualization layer, separating business logic from interface configurations. Developers use 2 to declare how data is mapped from external sources into your application’s 3 and properties. Developers use 4 to ensure Case data remains synchronized with systems of record.
Drag each report from the left to the corresponding report type on the right.
Managers want to create an environment in which peers exchange ideas about initiatives to retain employees,
Select the collaboration tool that best suites this type of communication.
As a Pega Business Architect, with which three stakeholders do you collaborate to manage scope, timeline, and budget? (Choose Three)
The following validation criteria triggers an error message: Update Operator is equal to "operationsdir@co.com" and Case Status is not equal to "Open". Which data set triggers the error?
Select each use case on the left and drag it to the appropriate router on the right.
An applicant submits a load request. The system validates information on the loan application and calculates the credit score of the applicant based on credit reports and the account history with the bank.
If the credit score is unacceptable, the customer is notified of the result and the loan application is closed
If the credit is acceptable, the loan application is forwarded to a loan officer for review
If the loan officer approves the loan request, the loan application is sent to the underwriting department for processing
If the loan officer rejects the loan request, the customer is notified of the result and the loan application is closed
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages for the user case.
Which two statements are true about insights? (Choose Two)
In which scenario is it appropriate to remove a landing page from an application?
A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars. Which routing approach do you use?
You can view and modify the Data Model from the 1 Response area. The 2 is a visualization tool that shows the relationships between data objects, Data Pages, and systems of record.
Which is a specific advantage of the Constellation design system?
A help desk ticket case type is defined as follows:
If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?
Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)
In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available. During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interview who speaks the same language as the applicant.
What is the best way to design routing so the correct interviewer is assigned the task?
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
What does the assignment urgency impact the deadline and passed deadline intervals?
What are two benefits of using Insights? (Choose Two)
A business requires a service-level agreement (SLA) to ensure that expense reports are submitted and reviewed on time. The initial urgency value is set to 10 and the following behavior is required:
SLA starts when the Expense report assignment is created
..goal elapses, the assignment urgency increases by 10
..deadline elapses the assignment urgency increases by 10
..passed deadline elapses, the assignment urgency increases by 20
Answer area select the urgency value that the system sets if the assignment is not yet completed by the end of each milestone.
You are defining a user view for a loan application. If the loan applicant indicates there are one or more open accounts, the Date account opened must be before the current date.
Select the approach that meets the validation requirements:
The business process for an automobile insurance claim consists of the following phases:
• Submission: The customer contacts a customer service representative (CSR) to file the claim.
• Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
• Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
• Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
Consider the following scenario:
During the Interview process for a Job Application case, an administrative assistant selects the date and location of the interview
Next, an email invitation is sent to the candidate
During the interview, the hiring manager captures notes from the discussion
Finally, the candidate is assigned a technical exercise and the results are added to the case
Select two step names that follow the guidelines for identifying and naming the steps in the process. (Choose two.)
Select three benefits that Pega Express™ brings to Pega Platform™ application implementation. (Choose Three)
Which two actions can you perform from the Explore Data landing page? (Choose Two)
Which two field types are specialized versions of the Query field type? (Choose Two)
As a Pega Business Architect, you encourage stakeholders to use App Studio, Deployment Manager, and Predictive Diagnostic Cloud (PDC). Which Pega Express™ value are you applying?
In a help desk application, you have the following requirement: The Customer Support Representative must respond to a help desk ticket within 4 hours after a customer submits a ticket.
Where do you configure the service level to meet this requirement?
What is a benefit of Pega Platform™ low-code development?
When applicants apply for a job, their application is reviewed by an HR member who determines whether the applicant’s qualifications are appropriate. If qualified, they proceed to schedule a phone interview. If unqualified, the application is rejected. How do you configure an Approve/Reject Step to satisfy this requirement?
When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim.
How do you configure the resolve process to support this requirement?
A martial arts studio’s Class Registration Case Type allows students to change registration during Register class and Confirm registration Stages, but not in the Send class details Resolution Stage. Which configuration supports this?
Consider the following user story: As a customer, I want to be able to cancel an open service request at any time.
Select the configuration option that satisfies the user story.
As part of a purchase order case, after someone completes a purchase, a conformation email is sent. How do you design the case life cycle to send the email?
In a mortgage application, the user creates a loan request. Before approving, the loan officer must receive appraisal results. How do you configure the Case Types to reflect this relationship? (Note: This question appears as a duplicate of Question 50, but I’ll treat it as a separate instance for completeness.)
Select each Use Case on the left and drag it to the appropriate Automation on the right.
Which two options are available when configuring a View? (Choose Two)
Which requirement can you satisfy by using an optional action?
Which two requirements can you support by configuring a mobile channel in App Studio? (Choose Two)
In an online banking application, a Transaction Inquiry Case creates a Fraud Investigation Case if the transaction is unauthorized. Transaction details are collected in the Transaction Inquiry Case and populated in the Fraud Investigation Case. What two actions achieve this configuration in App Studio? (Choose Two)
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