HRCI certification SPHR Syllabus Exam Questions Answers

Answer option B is correct.An Ishikawa diagram is an effective tool for organizing information about a problem when brainstorming with a group. A Pareto chart (C) graphically represents the 80/20 rule. A stratification chart (A) shows the individual components of a problem in addition to the total or summary. A histogram (D) provides a way of looking at random occurrences to find out if there is a pattern.

Chapter: Human Resource Development

Objective: Review Questions

Answer option B is correct.Although the decision to store employment records online is influenced by all of these factors, the ability to limit access is a strong element of labor law and privacy compliance.

Chapter: Workforce Planning and Employment

Objective: Review Questions

Answer option B is correct.The first three choices are all employee growth and assessment programs. Behavioral-based performance assessment (D) focuses on behaviors, whereas skills-based performance assessment (C) focuses on skills. MBO programs measure the successful attainment of objectives. The continuous-feedback program (A) is a performance management program.

Chapter: Human Resource Development

Objective: Review Questions

Answer option B is correct.Any inquiries into an applicant's citizen status must be specific to the requirements of the job. In this example, it is not necessary for the employer to know specifically whether the applicant is a U.S. citizen, but rather, whether the applicant is authorized to work in the United States.

Chapter: Workforce Planning and Employment

Objective: Review Questions