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Exin certification ITSM20F Updated Exam

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Total 78 questions
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IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Questions and Answers

Question 5

Input from other Service Management processes is required to keep the IT service continuity plan current

Which process has the most to contribute?

Options:

A.

Change management

B.

Availability management

C.

Financial management for IT services

D.

Problem management

Question 6

Quality Management Systems can assist organizations in enhancing what?

Options:

A.

Customer satisfaction

B.

ISO/EC 20000

C.

Relationship with third parties

D.

Supplier satisfaction

Question 7

Which statement below is not a purpose of Supplier Management procedures?

Options:

A.

That business transactions between all parties are recorded

B.

That information on the performance of all suppliers can be observed and acted upon

C.

That it is made clear that the supplier cannot subcontract part of the delivered services to the Service Provider

D.

That the suppliers understand their obligation to the Service Provider

Question 8

One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends.

Which aspect of Problem Management accomplishes this?

Options:

A.

Error Control

B.

Identification of root causes

C.

Proactive Problem Management

D.

Problem Control

Page: 2 / 3
Total 78 questions
Get ITSM20F Full Access Download ITSM20F PDF