What is meant by the Urgency of an Incident?
The service provider thinks that the service levels will not be met might a certain incident occur. When will the customer be informed?
In many organizations, management tasks or parts of those tasks are performed t>y third parties. Agreements are made with these parties that are expressed in contracts.
What are these contracts called?
A number of important documents are used within Service Level Management One of these documents consists of an overview of services and Service Levels offered.
What is the name of the document?
Input from other Service Management processes is required to keep the IT service continuity plan current
Which process has the most to contribute?
Quality Management Systems can assist organizations in enhancing what?
Which statement below is not a purpose of Supplier Management procedures?
One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends.
Which aspect of Problem Management accomplishes this?
What data is recorded when an incident is reported to the Service Desk?
What is the contribution of Availability Management to the Service Level Management process?
What is the definition of IT Service Management?
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