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Pega Certified Business Architect (PCBA) 86V1 Questions and Answers

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Question 1

A Customer applies for a credit card. In order for the credit card to be approved, the credit card consultant

must receive the results of a credit check.

How do you configure the case types to reflect their relationship?

Options:

A.

Make credit check a child case of credit card request.

B.

Make both loan request and credit check top cases.

C.

Make credit card request a child case of credit check.

D.

Make credit check a spin-off case of credit card request.

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Question 2

You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within five days.

To meet this requirement, you must set the____________. in the service level to five days.

Options:

A.

deadline

B.

priority

C.

urgency

D.

goal

Question 3

How do you route an assignment so that any available member of the Finance department can perform the task?

Options:

A.

Route theassignment to a work list.

B.

Route the assignment to the admin user ID.

C.

Route the assignment separately to all members.

D.

Route the assignment to a work queue.

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