An App Instance is a feature in the Netskope platform that allows you to define and identify different instances of the same cloud application based on the domain name or URL. For example, you can define an App Instance for your enterprise Google Drive instance (such as drive.google.com/a/yourcompany.com) and another App Instance for your personal Google Drive instance (such as drive.google.com). This way, you can differentiate between them and apply different policies and actions based on the App Instance. You would want to define an App Instance to achieve this level of granularity and control over your cloud application activities. Creating an API Data Protection Policy for a personal Box instance, enabling the instance_id attribute in the advanced search field, or differentiating between an enterprise Google Drive instance vs. an enterprise Box instance are not valid reasons to define an AppInstance, as they are either unrelated or irrelevant to the App Instance feature. References: Netskope Security Cloud Operation & Administration (NSCO&A) - Classroom Course, Module 5: Real-Time Policies, Lesson 4: App Instances.

SaaS API-enabled Protection is a primary function in the Netskope platform that allows customers to connect their sanctioned SaaS applications to Netskope using out-of-band API connections. This enables customers to find sensitive content, enforce near real-time policycontrols, and quarantine malware in their SaaS applications without affecting user experience or performance. If you want to use an out-of-band API connection into your sanctioned Microsoft 365 OneDrive for Business application to achieve these goals, you should use SaaS API-enabled Protection as the primary function in the Netskope platform. DLP forensics, Risk Insights, and IaaS API-enabled Protection are not primary functions in the Netskope platform that can be used to connect your application to Netskope. References: [Netskope SaaS API-enabled Protection].

To collect the logs from the client machine when you have an issue with the Netskope client connecting to the tenant, two ways that you can use are: from the Netskope client UI About page and from the command line using the nsdiag command. From the Netskope client UI About page, you can click on the “Collect Logs” button to generate a zip file containing all the relevant logs and configuration files from the client machine. You can then send this zip file to Netskope support for troubleshooting. From the command line, you can use the nsdiag command with various options to collect different types of logs and diagnostic information from the client machine. For example, you can use nsdiag -l to collect all logs, nsdiag -c to collect configuration files, nsdiag -t to collect traffic statistics, etc. You can also use nsdiag -h to see all available options and usage instructions. You can then send the output files to Netskope support for troubleshooting. References: Netskope Client Configuration overviewInstall and Test the Client - Netskope Knowledge Portal