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When multiple DLP profiles are combined into a single Real-time Protection policy, Netskope evaluates the file against all included profiles simultaneously. If the file matches more than one DLP profile, the policy engine applies the most restrictive action defined within the policy and generates a single DLP incident that references all matched profiles. This behavior allows security teams to see comprehensive match information without creating policy sprawl across multiple individual policies. Creating separate policies for each DLP profile would result in multiple independent incidents but would also complicate policy management and potentially cause inconsistent enforcement due to policy ordering. Consolidating profiles into a single policy is the recommended approach when unified action and centralized incident tracking are required.

When Netskope performs SSL inspection on traffic that uses certificates issued by an internal Certificate Authority (CA) not trusted by Netskope, the platform generates an SSL error and blocks the connection. To resolve this for internal sites using private CA certificates, three approaches are valid: bypassing SSL inspection for the affected sites using a Do Not Decrypt rule removes the certificate validation issue by passing traffic through without inspection; changing the SSL Error Settings in the Netskope UI from Block to Bypass for the self-signed or untrusted certificate error type allows the traffic to flow even when Netskope cannot validate the certificate chain; and importing the internal root CA certificate into Netskope’s trusted certificate store enables full chain validation for all sites using that CA. Creating a Real-time Protection policy to allow access or instructing users to click through errors are not effective or scalable enterprise solutions.

A host mismatch SSL error occurs when the hostname in the server’s certificate does not match the hostname the client is requesting. When Netskope performs SSL inspection and substitutes its own certificate, if the trusted partner’s application uses a certificate with a Common Name or SAN that differs from the URL being accessed, Netskope will flag this as a host mismatch and block the connection. Two valid solutions exist: first, creating an SSL Decrypt rule to bypass inspection for that specific destination, which allows the original certificate to be presented end-to-end without Netskope substitution; second, configuring the Netskope tenant to bypass Host MisMatch errors under the SSL Error Settings, which instructs Netskope to allow connections with hostname mismatches rather than blocking them for that error type.