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L3M4 Exam Dumps : Team Dynamics and Change

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Team Dynamics and Change Questions and Answers

Question 1

Which one is not part of Lewin’s Force Field Analysis model (overcoming resistance to change)?

Options:

A.

Change

B.

Unchange

C.

Refreeze

D.

Unfreeze

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Question 2

A local hospital has had to use a number of substitute cardiac pacemaker devices, due to poor delivery performance from its regular contracted cardiac equipment supplier. Which key performance indicators would be suitable to monitor the performance of the supplier in this area to help prevent the issue from reoccurring? Select TWO that apply.

Options:

A.

The results from a patient complaints survey

B.

The minimum speed of response relating to invoice queries

C.

The average lead time from order placed to receipt of devices

D.

The percentage of on-time in-full orders received per month

E.

The number of orders placed in the previous accounting period minus orders placed in the current period

Question 3

Which one of the Tuckman stages of team development is being described here?

‘..the team struggles to come together … conflict … competing for status and position’

Options:

A.

Storming

B.

Forming

C.

Dorming

D.

Performing

E.

Norming