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ITILFND Exam Dumps : ITIL – Foundation (v4)

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ITIL – Foundation (v4) Questions and Answers

Question 1

How do all value chain activities transform inputs to outputs?

Options:

A.

By using a combination of practices

B.

By using a single functional team

C.

By determining service demand

D.

By implementing process automation

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Question 2

Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?

Options:

A.

Service desk

B.

Supplier Management

C.

Service request management

D.

Service level management

Question 3

Which is a key consideration for the guiding principle 'keep it simple and practical'?

Options:

A.

Try to create a solution for every exception

B.

Start with a complex solution, then simplify

C.

Understand how each element contributes to value creation

D.

Ignore the conflicting objectives of different stakeholders