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ITILFND Exam Dumps : ITIL – Foundation (v4)

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ITIL – Foundation (v4) Questions and Answers

Question 1

Which of the following is the MOST important for effective incident management?

Options:

A.

A variety of access channels

B.

Balanced scorecard review

C.

Automated pipelines

D.

Collaboration tools and techniques

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Question 2

What is a configuration item?

Options:

A.

Any financially valuable component that can contribute to delivery of an IT product or service

B.

Any component that needs to be managed in order to deliver an IT service

C.

Any change of state that has significance for the management of a service

D.

A problem that has been analyzed but has not been resolved

Question 3

Which statement about service relationship management is CORRECT?

Options:

A.

It focuses on the service actions performed by users

B.

It requires the service consumer to create resources for the service provider

C.

It requires co-operation of both the service provider and service consumer

D.

It focuses on the fulfilment of the agreed service actions