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ITILFND Exam Dumps : ITIL – Foundation (v4)

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ITIL – Foundation (v4) Questions and Answers

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Question 1

Which of the following is NOT recommended by the guiding principle 'start where you are?

Options:

A.

Asking questions that appear to be stupid

B.

Identifying what is available to be leveraged

C.

Building something completely new

D.

Collecting data directly from the source

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Question 2

When planning ‘continual improvement’, which approach for assessing the current state of a service is

CORRECT?

Options:

A.

An organization should always use a single technique to ensure metrics are consistent

B.

An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis

C.

An organization should always develop competencies in methodologies and techniques that will meet their

needs

D.

An organization should always use an approach that combines Lean, Agile and DevOps methodologies

Question 3

What is NOT within the scope of service catalogue management?

Options:

A.

Contribution to the definition of services

B.

Interfaces between all services and supporting services

C.

Interfaces between the service catalogue and service portfolio

D.

Fulfilment of business service requests

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