ITILFND Exam Dumps : ITIL – Foundation (v4)

To protect the information needed by the organization to conduct its business

To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors

To align the organization’s practices and services with changing business needs through the ongoing identification and improvement of services

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

A formal description of one or more services, designed to address the needs of a service consumer

Activities that an organization performs to deliver services

A way to help create value by facilitating outcomes that service consumers need

Cooperation between two organizations to ensure that a service delivers value

A standard change

An emergency change

An internal change

A normal change