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ITILFND Exam Dumps : ITIL – Foundation (v4)

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ITIL – Foundation (v4) Questions and Answers

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Question 1

Which practice provides visibility of the organization's services by capturing and reporting on service performance?

Options:

A.

Service desk

B.

Service level management

C.

Service request management

D.

Service configuration management

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Question 2

Which is NOT a component of the service value system?

Options:

A.

The service value chain

B.

Opportunity and demand

C.

Continual improvement

D.

Governance

Question 3

What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?

Options:

A.

A standard change

B.

An emergency change

C.

An internal change

D.

A normal change

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