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ITILFND Exam Dumps : ITIL – Foundation (v4)

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ITIL – Foundation (v4) Questions and Answers

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Question 1

How does a service consumer contribute to the reduction of disk?

Options:

A.

By paying for the service

B.

By managing server hardware

C.

By communicating constraints

D.

By managing staff availability

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Question 2

Which is a description of service provision?

Options:

A.

A formal description of one or more services, designed to address the needs of a service consumer

B.

Activities that an organization performs to deliver services

C.

A way to help create value by facilitating outcomes that service consumers need

D.

Cooperation between two organizations to ensure that a service delivers value

Question 3

Which practice is responsible for moving new or changed components to live or other environments?

Options:

A.

Release management

B.

Deployment management

C.

Change enablement

D.

Supplier management

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