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ITILFND Exam Dumps : ITIL – Foundation (v4)

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ITIL – Foundation (v4) Questions and Answers

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Question 1

Which practice is responsible for moving new or changed components to live or other environments?

Options:

A.

Release management

B.

Deployment management

C.

Change enablement

D.

Supplier management

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Question 2

Which ITIL concept describes governance?

Options:

A.

The service value system

B.

The service value chain

C.

The seven guiding principles

D.

The four dimensions of service management

Question 3

Which practice identifies metrics that reflect a customer experience of a service?

Options:

A.

Continual improvement

B.

Service level management

C.

Service desk

D.

Problem management

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