Exin ITILFND Practice Exam Dumps 2025

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ITIL – Foundation (v4) Questions and Answers

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Question 1

What is a configuration item?

Options:

A.

Any financially valuable component that can contribute to delivery of an IT product or service

B.

Any component that needs to be managed in order to deliver an IT service

C.

Any change of state that has significance for the management of a service

D.

A problem that has been analyzed but has not been resolved

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Question 2

Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

Options:

A.

Service level manager

B.

Service desk agent

C.

Change authority

D.

Problem analyst

Question 3

Which is NOT a component of the service value system?

Options:

A.

The service value chain

B.

Opportunity and demand

C.

Continual improvement

D.

Governance

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