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ITILFND Exam Dumps : ITIL – Foundation (v4)

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ITIL – Foundation (v4) Questions and Answers

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Question 1

What is a configuration item?

Options:

A.

Any financially valuable component that can contribute to delivery of an IT product or service

B.

Any component that needs to be managed in order to deliver an IT service

C.

Any change of state that has significance for the management of a service

D.

A problem that has been analyzed but has not been resolved

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Question 2

What is recommended by the guiding principle ‘progress iteratively with feedback’?

Options:

A.

A current state assessment that is carried out at the start of an improvement initiative

B.

The identification of all interested parts at the start of an improvement initiative

C.

An improvement initiative that is broken into a number of manageable sections

D.

An assessment of how all the parts of an organization will affect an improvement initiative

Question 3

Which statement about outcomes is CORRECT?

Options:

A.

Outcomes enable products to be delivered to a stakeholder

B.

An outcome defines the amount of money spent on technology for a service

C.

An outcome depends on at least one output to deliver a result

D.

Outcomes provide assurance to stakeholders on how a service performs

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