ITILFND Exam Dumps : ITIL – Foundation (v4)

They are deliverables provided to service consumers.

They allow service consumers to achieve a desired result.

They provide products to service providers based on outputs.

The co-create value for service providers by reducing costs and risks.

A change authority is assigned each time a standard change is requested

Emergency changes are authorized by the technician making the change

Assignment of the change authority is based on the charge type and model

The chance authority will ensure changes are authorized after they are deployed

An investigation to identify the cause of an incident

A compliment about an IT support team

The failure of an IT service

An emergency change to implement a security patch