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ITILFND Exam Dumps : ITIL – Foundation (v4)

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ITIL – Foundation (v4) Questions and Answers

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Question 1

Which practice provides visibility of the organization's services by capturing and reporting on service performance?

Options:

A.

Service desk

B.

Service level management

C.

Service request management

D.

Service configuration management

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Question 2

Which is handled as a service request?

Options:

A.

An investigation to identify the cause of an incident

B.

A compliment about an IT support team

C.

The failure of an IT service

D.

An emergency change to implement a security patch

Question 3

Which problem management activity ensures that a problem can be easily tracked and management

information can be obtained?

Options:

A.

Categorization

B.

Detection

C.

Prioritization

D.

Escalation

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