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ITILFND Exam Dumps : ITIL – Foundation (v4)

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ITIL – Foundation (v4) Questions and Answers

Question 1

How does a service consumer contribute to the reduction of disk?

Options:

A.

By paying for the service

B.

By managing server hardware

C.

By communicating constraints

D.

By managing staff availability

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Question 2

Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

Options:

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Question 3

When should a workaround be created?

Options:

A.

As soon as possible, once the incident is logged

B.

After the resolution of a problem

C.

When a problem cannot be resolved quickly

D.

When a potential permanent solution has been identified