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ITILFND Exam Dumps : ITIL – Foundation (v4)

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ITIL – Foundation (v4) Questions and Answers

Question 1

Which guiding principle recommends eliminating activities that do not contribute to the creation of value?

Options:

A.

Start where you are

B.

Collaborate and promote visibility

C.

Keep it simple and practical

D.

Optimize and automate

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Question 2

What is a configuration item?

Options:

A.

Any financially valuable component that can contribute to delivery of an IT product or service

B.

Any component that needs to be managed in order to deliver an IT service

C.

Any change of state that has significance for the management of a service

D.

A problem that has been analyzed but has not been resolved

Question 3

Which of the following is NOT recommended by the guiding principle 'start where you are?

Options:

A.

Asking questions that appear to be stupid

B.

Identifying what is available to be leveraged

C.

Building something completely new

D.

Collecting data directly from the source