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ITILFND Exam Dumps : ITIL – Foundation (v4)

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ITIL – Foundation (v4) Questions and Answers

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Question 1

Which is NOT a component of the service value system?

Options:

A.

The service value chain

B.

Opportunity and demand

C.

Continual improvement

D.

Governance

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Question 2

Which practice MOST requires staff who demonstrate skills such as empathy and emotional intelligence?

Options:

A.

Service request management

B.

Service desk

C.

Problem management

D.

Continual management

Question 3

Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?

Options:

A.

Incident management

B.

Service level management

C.

Problem management

D.

Service request management

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