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ITILFND Exam Dumps : ITIL – Foundation (v4)

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ITIL – Foundation (v4) Questions and Answers

Question 1

Which is an example are problem control activity?

Options:

A.

Reviewing incident records to identify trends

B.

Implementing a technical fix to resolve an issue

C.

Re-assessing a known error to understand the ongoing impact

D.

Documenting the steps in a workaround

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Question 2

Which is CORRECT about change authorization?

Options:

A.

A change authority is assigned each time a standard change is requested

B.

Emergency changes are authorized by the technician making the change

C.

Assignment of the change authority is based on the charge type and model

D.

The chance authority will ensure changes are authorized after they are deployed

Question 3

Which BEST describe the focus of the 'think and work holistically' principle?

Options:

A.

Considering the existing organizational assets before building something new

B.

Integrating an organization’s activities to deliver value

C.

Eliminating unnecessary steps to deliver valuable outcomes

D.

Breaking down large initiative into smaller pieces of work