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ITILFND Exam Dumps : ITIL – Foundation (v4)

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ITIL – Foundation (v4) Questions and Answers

Question 1

A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

Options:

A.

As an event

B.

As a problem

C.

As a service request

D.

As a change request

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Question 2

Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

Options:

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Question 3

Identity the missing word in the following sentence

The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

Options:

A.

organizations

B.

outcomes

C.

relationships

D.

services