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ITILFND Exam Dumps : ITIL – Foundation (v4)

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ITIL – Foundation (v4) Questions and Answers

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Question 1

What is the definition of a known error?

Options:

A.

An unplanned interruption to a service, or reduction in the quality of a service

B.

A cause, or potential cause, of one or more incidents

C.

A problem that has been analyzed and has not been resolved

D.

Any change of state that has significance for the management of a service or other configuration item (CI)

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Question 2

Which describes the 'plan' value chain activity?

Options:

A.

It ensures a shared understanding of the current status and vision for all products and services across the organization

B.

It ensures that services are delivered and supported according to agreed specifications and stakeholders expectations

C.

It ensures that service components are available when and where they are needed, and meet agreed specifications

D.

It ensures continual improvement of products, services, and practices across all value chain activities

Question 3

How do all value chain activities transform inputs to outputs?

Options:

A.

By using a combination of practices

B.

By using a single functional team

C.

By determining service demand

D.

By implementing process automation

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