Agile Scrum Foundation
EXIN Cloud Computing Foundation
EXIN Business Continuity Management Foundation
EXIN Ethical Hacking Foundation
EXIN Green IT Citizen
TMap Suite Test Engineer
EXIN BCS Foundation Certificate in Business Analysis
EXIN DevOps Professional
Privacy and Data Protection Foundation
VeriSM Essentials
Which statement about service relationship management is CORRECT?
It focuses on the service actions performed by users
It requires the service consumer to create resources for the service provider
It requires co-operation of both the service provider and service consumer
It focuses on the fulfilment of the agreed service actions
Which practice is responsible for moving new or changed components to live or other environments?
Release management
Deployment management
Change enablement
Supplier management
Which term is used to describe removing something that could have an effect on a service?
A change
An incident
An IT asset
A problem
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on services