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BCS ITILF Exam With Confidence Using Practice Dumps

Exam Code:
ITILF
Exam Name:
ITIL Foundation
Certification:
Vendor:
Questions:
324
Last Updated:
Jul 6, 2025
Exam Status:
Stable
BCS ITILF

ITILF: BCS Other Certification Exam 2025 Study Guide Pdf and Test Engine

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ITIL Foundation Questions and Answers

Question 1

What BEST defines IT service management?

Options:

A.

An organization supplying services to only external customers.

B.

The customer of an IT Service provider who defines and agrees the service targets.

C.

The implementation and management of quality IT services that meet business needs.

D.

The resources that are utilized to provide value to customers through services.

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Question 2

Which role is accountable for the operational management of a process?

Options:

A.

Process practitioner

B.

Process manager

C.

Service manager

D.

Change manager

Question 3

Which of these should a change model include?

1. The steps that should be taken to handle the change

2. Responsibilities; who should do what, including escalation

3. Timescales and thresholds for completion of the actions

4. Complaints procedures

Options:

A.

1,2 and 3 only

B.

All of the above

C.

1 and 3 only

D.

2 and 4 only