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GCP-GC-IMP Exam Dumps : Genesys Cloud Certified Professional - Implementation

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Genesys Cloud Certified Professional - Implementation Questions and Answers

Question 1

What are the ways that you can place a call through Genesys Cloud? (Choose two.)

Options:

A.

Use the built-in Dialpad.

B.

Use the Make Call button.

C.

Use the Call History.

D.

Use the .NET Client.

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Question 2

What are two methods for creating a conference call in Genesys Cloud?

Options:

A.

With multiple active calls, click and drag an unselected call onto the previously selected call details.

B.

Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

C.

Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees

D.

Have all attendees call you. When all calls are active, click the Start Conference button.

Question 3

You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

Options:

A.

Add meaningful tags to the document.

B.

Add a priority of “high” to this document.

C.

Make sure you name the document in a way that is easy to search for.

D.

Number the documents in such a way that this one appears at the top of the list.