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Genesys GCP-GC-IMP Dumps

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Total 50 questions
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Genesys Cloud Certified Professional - Implementation Questions and Answers

Question 1

What is the maximum file size that a user can upload into Genesys Cloud Documents?

Options:

A.

10 MB

B.

100 MB

C.

2 GB

D.

No Limit

Question 2

Select all the sections for the standard profile page. (Choose five.)

Options:

A.

General

B.

Relationships

C.

Contact

D.

Contact Information

E.

Skills & Certifications

F.

HR

G.

Languages

Question 3

What are two methods for creating a conference call in Genesys Cloud?

Options:

A.

With multiple active calls, click and drag an unselected call onto the previously selected call details.

B.

Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

C.

Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees

D.

Have all attendees call you. When all calls are active, click the Start Conference button.

Question 4

You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

Options:

A.

Add meaningful tags to the document.

B.

Add a priority of “high” to this document.

C.

Make sure you name the document in a way that is easy to search for.

D.

Number the documents in such a way that this one appears at the top of the list.

Question 5

You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

Options:

A.

Other participants must also click on the Open video call icon.

B.

All participants must click on the Join button in the video chat view.

C.

All participants, except the initiator, must click on the Join button in the chat view.

D.

Participants automatically placed in the video chat when clicking on the chat room.

Question 6

What are the ways that you can place a call through Genesys Cloud? (Choose two.)

Options:

A.

Use the built-in Dialpad.

B.

Use the Make Call button.

C.

Use the Call History.

D.

Use the .NET Client.

Question 7

What type of trunk would you create to connect to an AudioCodes Mediant gateway?

Options:

A.

External trunk

B.

Network interface trunk

C.

WebRTC phone trunk

D.

SIP phone trunk

Page: 1 / 2
Total 50 questions
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