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GCP-GC-ADM Exam Dumps : Genesys Cloud Certified Professional - Contact Center Administration

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Genesys Cloud Certified Professional - Contact Center Administration Questions and Answers

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Question 1

Which definition matches the After Call Work option Mandatory, Time-boxed?

Options:

A.

The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

B.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

C.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

D.

The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

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Question 2

Several people have complained that they try to join a group chat and they can’t find the group in a search. What is the most likely reason?

Options:

A.

The group is in the wrong Organization

B.

Group chat is only available to administrators

C.

The group is set to members only and they are not members of the group

D.

The group is set to public

Question 3

Where are Genesys Cloud call recordings stored?

Options:

A.

Recording Management

B.

Cloud

C.

Web Service

D.

AWS Cloud

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