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GCP-GC-ADM Exam Dumps : Genesys Cloud Certified Professional - Contact Center Administration

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Genesys Cloud Certified Professional - Contact Center Administration Questions and Answers

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Question 1

Where are Genesys Cloud call recordings stored?

Options:

A.

Recording Management

B.

Cloud

C.

Web Service

D.

AWS Cloud

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Question 2

What is the recommended way to create a .csv file?

Options:

A.

Use a text editor, such as Notepad, to create your .csv files

B.

Create a spreadsheet and export it as a .csv file

C.

Use a word processing application, such as Microsoft Word, to create your .csv files

D.

Use a .csv application to create .csv files

Question 3

What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)

Options:

A.

Languages

B.

Medians

C.

Skills

D.

Index Ratings

E.

Knowledge levels

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