AgilePM-Practitioner Exam Dumps : Agile Project Management (AgilePM) Practitioner Exam

Comprehensive and Detailed Step-by-Step Explanation

Understanding Connectivity in Change Management

Connectivity refers to fostering a sense of shared purpose, collaboration, and strong communication between all stakeholders. Actions demonstrating connectivity help stakeholders feel linked to the broader change initiative, ensuring smooth transitions and alignment of efforts.

Option Analysis

A. Arrange a number of briefing sessions for Customer Services staff, over lunch times and in a comfortable setting

This action directly supports connectivity by fostering open discussions, improving communication, and ensuring that staff have a platform to interact and share ideas in a comfortable environment.

Correct.

B. Make short videos available showing how customer service teams from other companies effectively provide services for these types of offerings

While informative, this action focuses more on education and benchmarking than on fostering connections or interaction between team members.

Incorrect.

C. Create a central area on the UniCo internal shared work system for the Change Programme to collaborate and comment on the materials

This promotes connectivity by creating a space where staff can interact, share feedback, and collaborate on the change initiative. A shared workspace enhances team alignment and communication.

Correct.

D. Ask the senior leadership to provide examples of other companies undertaking, and successfully overcoming, similar challenges

This action primarily addresses leadership engagement and inspiration rather than connectivity among team members. It does not involve active collaboration or interaction.

Incorrect.

E. Send the plans of the new office layout to the Selco staff showing them where each individual will be located

While this action communicates logistical details, it does not create opportunities for connection or collaboration between stakeholders.

Incorrect.

Why A and C are the Correct Answers (Scenario Alignment)

Both actions emphasize interaction and collaboration among stakeholders:

A: Encourages personal interaction in an informal setting, promoting open dialogue and better connections.

C: Provides a digital platform for collaboration, ensuring all stakeholders remain connected and informed.

References (AgilePM and Scenario Alignment):

AgilePM Handbook, Chapter 6: Collaboration and Communication in Change Management.

UniCo Scenario: "Staff need to work collaboratively to develop the new attitudes and capabilities required to succeed in the mobile applications market."

Agile Business Consortium – Creating Collaborative Workspaces for Change.

The most effective action the Project Manager should take to ensure effective communication throughout the Web project at Xan Insurance Company is:

A. Identify those individuals with power and influence over the project and what information they require.

In any project, especially within an Agile framework, understanding the stakeholders' landscape is crucial for effective communication management. Identifying key individuals with power and influence over the project helps tailor communication strategies to ensure that critical information is shared appropriately, decisions are facilitated efficiently, and stakeholder engagement is maintained. While the company's culture of informal communication can be advantageous for day-to-day interactions, structured communication is essential for project governance, risk management, and decision-making processes. This approach allows the Project Manager to ensure that all stakeholders are kept informed according to their needs and the project's requirements, balancing the informal communication culture with the need for formal communication where necessary.