AgilePM-Practitioner Exam Dumps : Agile Project Management (AgilePM) Practitioner Exam

Comprehensive and Detailed Explanation:

This question uses the Myers-Briggs Type Indicator (MBTI) framework. The Applications Manager’s behavior aligns most closely with the Thinking preference, which is characterized by logical decision-making and an objective assessment of facts and limitations.

1. Why the Answer is Thinking (C):

The Applications Manager made a decision based on:

Objective evaluation of facts: They recognized the need for more investment than they could raise independently.

Self-assessment of skills: They identified their personal limitations in transitioning from a technical role to a business leadership role.

These actions reflect a logical, analytical approach to problem-solving, which is the hallmark of the Thinking preference.

2. Analysis of Other Options:

Option A: Extravert

Extraversion describes a focus on energy derived from external interactions and collaboration. While this may apply in some leadership contexts, the Applications Manager's decision was based on self-analysis and logical reasoning, not social tendencies.

Eliminate.

Option B: Introvert

Introversion involves a preference for introspection and focusing on inner thoughts. While there is an element of self-reflection in the manager’s actions, the emphasis on logical decision-making aligns more with Thinking than Introversion.

Eliminate.

Option D: Feeling

The Feeling preference emphasizes decision-making based on values and empathy. While the manager may have considered the impact of their limitations, the decision was based on objective facts rather than personal or emotional values.

Eliminate.

3. Practical Example of Thinking Behavior:

A Thinking-oriented leader might decide to step aside from a leadership role if they objectively determine that another leader would better serve the organization’s goals, as shown in the Applications Manager’s decision.

4. Reference to MBTI:

Thinking (T):

Decisions are guided by logic, objectivity, and the analysis of facts.

Focuses on practical outcomes and realistic self-assessment.

Feeling (F):

Decisions are guided by empathy and values, prioritizing relationships over objectivity.

Comprehensive and Detailed Step-by-Step Explanation

Understanding Empathy in Change Management

Empathy involves understanding and addressing the emotions, perspectives, and concerns of stakeholders during a change initiative. It focuses on emotional intelligence and actively supporting individuals to adapt to change in a way that respects their feelings and needs.

Option Analysis

A. Allow people to think independently and plan for themselves how this Change Programme could be incorporated

While independence is valuable, this option emphasizes autonomy rather than empathy. Empathy focuses on actively understanding and addressing emotional needs, which is not reflected here.

Incorrect.

B. Hold a weekly progress meeting with key UniCo and Selco staff dedicated to the delivery of the new contract

Progress meetings are about operational efficiency and project management rather than emotional engagement. This action does not specifically address the emotional or empathetic needs of staff.

Incorrect.

C. Provide statistical data on the general trends in the mobile application industry to help people rationalize why this change is necessary

Offering statistical data focuses on rationalization and logical understanding rather than emotional support. It does not demonstrate empathy.

Incorrect.

D. Reschedule plans to allow extra time for those IT support staff who are finding it difficult to try out the new processes

By rescheduling and accommodating the needs of staff who are struggling, this action demonstrates empathy. It acknowledges their challenges and provides support to help them adjust to the changes.

Correct.

E. Encourage the CEO to discuss their previous concerns about the new company direction with staff who feel uncertain

This action encourages the CEO to openly share their own experiences of uncertainty, fostering an emotional connection with staff. It helps to reduce apprehension and demonstrate that their concerns are understood.

Correct.

Why D and E are the Correct Answers (Scenario Alignment)

D: Rescheduling plans reflects understanding and support for those finding it hard to adapt, which aligns with empathetic leadership principles.

E: Encouraging the CEO to share their journey of overcoming uncertainty provides emotional reassurance and demonstrates relatability, a key element of empathy.

References (AgilePM and Scenario Alignment):

AgilePM Handbook, Chapter 6: Empathy and Emotional Intelligence in Stakeholder Engagement.

UniCo Scenario: "UniCo staff must develop new attitudes, and the CEO’s openness has been a subject of positive informal discussions."

Hodges’ Principles of Engagement: Empathy as a cornerstone for addressing emotional challenges during organizational change.