820-605 Exam Dumps : Cisco Customer Success Manager

For a customer aiming to increase services and improve launch times, the appropriate business outcomes are time to market and business growth. These outcomes focus on the efficiency of service deployment and the expansion of the customer’s service offerings. References: Business strategy literature that correlates the improvement of service deployment times with the acceleration of time to market and the potential for business growth.

A decrease in subscription is a direct financial implication of churn, as it represents a loss of recurring revenue from customers who discontinue their service. 

The two adoption barriers that must be investigated are business misalignment and lack of communication. Business misalignment occurs when the new solution does not align with the current business processes or goals. Lack of communication refers to the failure to inform or involve end-users in the decision-making process, leading to resistance or non-use of the new software34.