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820-605 Exam Dumps : Cisco Customer Success Manager

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Cisco Customer Success Manager Questions and Answers

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Question 1

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

Options:

A.

Contact the services team and request that they reach out to the customer and address the solution

B.

Make the renewals manager aware that the one solution is not fully implemented

C.

Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue

D.

No action is needed because the customer will likely renew, and the issue can be addressed after the renewal

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Question 2

What is covered in an enterprise agreement?

Options:

A.

embedded software

B.

adjustable pricing

C.

bundled discounts

D.

subscription license models

Question 3

What is the financial implication of churn?

Options:

A.

loss of revenue

B.

increased production

C.

reduced product utilization

D.

contract expansion

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