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820-605 Exam Dumps : Cisco Customer Success Manager

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Cisco Customer Success Manager Questions and Answers

Question 1

What are two examples of expand opportunities? (Choose two.)

Options:

A.

providing solution optimization services

B.

adding headcount to manage solution by the customer

C.

training on existing features

D.

hosting an executive review

E.

increasing license count

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Question 2

The customer wants to reduce their exposure to security events. Which business outcome is critical to the company’s success?

Options:

A.

risk management

B.

market growth

C.

sustainability

D.

cost efficiency

Question 3

What is the best reason for documenting your customer’s success?

Options:

A.

To provide awareness of the value achieved by the customer’s purchased solution

B.

To establish KPI’s that measure the success of your company’s business

C.

To document roles and responsibilities for your project management

D.

To provide expansion opportunities for your sales team