820-605 Exam Dumps : Cisco Customer Success Manager

 Examples of expand opportunities include providing solution optimization services to enhance the customer’s use of the product and increasing the license count to accommodate more users or additional functionalities. 

A SWOT analysis helps in understanding the strengths, weaknesses, opportunities, and threats related to a customer’s business environment, providing insights that can be used to tailor customer success strategies. References: 1

When end-users have difficulties understanding the features and functionalities of the new solution, it is considered a technical barrier. This type of barrier relates to the complexity or usability of the solution itself, which can hinder users’ ability to effectively engage with it