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820-605 Exam Dumps : Cisco Customer Success Manager

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Cisco Customer Success Manager Questions and Answers

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Question 1

Which Customer Success activity is critical from the supplier perspective?

Options:

A.

identifying opportunities for sales expansion

B.

driving full adoption of the company’s technology across all supported solutions

C.

ensuring the customer has a success plan and is achieving each milestone in a timely manner

D.

listening carefully to the customer’s feedback and taking actions so the company’s solutions can be improved

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Question 2

Which topics must be covered during a Quarterly Success Review to ensure that outcomes are achieved?

Options:

A.

the success plan, the agreed priorities, and the planned outcomes

B.

technical support cases in flight and support options

C.

stakeholder mapping and planned training sessions

D.

upcoming contract renewal and expansion opportunities

Question 3

What is the purpose of targeted use cases?

Options:

A.

They highlight the product differentiation from a competitor.

B.

They define how a solution is applied to enable a desired outcome.

C.

They function without the purchase of additional services.

D.

They provide customers with ways to take advantage of additional features.

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