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820-605 Exam Dumps : Cisco Customer Success Manager

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Cisco Customer Success Manager Questions and Answers

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Question 1

What are two examples of expand opportunities? (Choose two.)

Options:

A.

providing solution optimization services

B.

adding headcount to manage solution by the customer

C.

training on existing features

D.

hosting an executive review

E.

increasing license count

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Question 2

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two.)

Options:

A.

business misalignment

B.

purchase policy process

C.

lack of communication

D.

lack of common features

E.

limited telemetry

Question 3

Drag and drop three valid elements of a success plan from the left to the right. Not all options are used. Select and Place:

Options:

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