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820-605 Exam Dumps : Cisco Customer Success Manager

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Cisco Customer Success Manager Questions and Answers

Question 1

The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company’s success? (Choose two.)

Options:

A.

risk management

B.

employee satisfaction

C.

cost efficiency

D.

credibility

E.

sustainability

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Question 2

In which two ways does Customer Success drive revenue in an organization? (Choose two.)

Options:

A.

upselling

B.

license consumption

C.

customer satisfaction

D.

success plans

E.

renewals

Question 3

Which two components of Key Performance Indicators contribute to customer value achievement? (Choose two.)

Options:

A.

quality of service performance data

B.

increased hours of operation

C.

speed to resolution of service requests

D.

customer sentiment

E.

upgrading to the latest version of the software