A technical adoption barrier is the lack of integration with other products. This barrier occurs when the new technology does not easily integrate with the customer’s existing systems, causing difficulties in adoption5.
Question 2
What arethetwo expected outcomes of the customer onboard stage? (Choose two.)
Options:
A.
opportunities for advocacy shared
B.
stakeholders identified
C.
business outcomes with KPI metrics identified
D.
training sessions for end users planned
E.
network diagrams provided
Answer:
B, C
Explanation:
The expected outcomes of the customer onboard stage include identifying stakeholders who will be involved in or affected by the implementation of the solution, and defining the business outcomes along with the Key Performance Indicators (KPIs) that will be used to measure success. These steps are crucial for setting clear expectations and for tracking progress towards achieving the desired results. References: Cisco Customer Success Manager documentation, which outlines the onboarding process and the importance of stakeholder engagement and outcome definition.
Question 3
What is a Quarterly Success Review?
Options:
A.
gap analysis that focuses on the state of the customer’s current architecture
B.
new success plan that focuses on the upcoming goals for the customer
C.
conversation that outlines the key initiatives that are agreed upon in the success plan
D.
technical analysis that outlines the implementation plan and adoption barriers
Answer:
C
Explanation:
A Quarterly Success Review is a conversation that outlines the key initiatives that are agreed upon in the success plan. It is an opportunity to review progress against the success plan and make any necessary adjustments.