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820-605 Exam Dumps : Cisco Customer Success Manager

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Cisco Customer Success Manager Questions and Answers

Question 1

What is a technical adoption barrier?

Options:

A.

lack of integration with other products

B.

underutilization of licenses

C.

untrained customer user group

D.

customer not measuring product value

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Question 2

What arethetwo expected outcomes of the customer onboard stage? (Choose two.)

Options:

A.

opportunities for advocacy shared

B.

stakeholders identified

C.

business outcomes with KPI metrics identified

D.

training sessions for end users planned

E.

network diagrams provided

Question 3

What is a Quarterly Success Review?

Options:

A.

gap analysis that focuses on the state of the customer’s current architecture

B.

new success plan that focuses on the upcoming goals for the customer

C.

conversation that outlines the key initiatives that are agreed upon in the success plan

D.

technical analysis that outlines the implementation plan and adoption barriers