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820-605 Exam Dumps : Cisco Customer Success Manager

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Cisco Customer Success Manager Questions and Answers

Question 1

Refer to the exhibit.

What is the problem with this RACI example?

Options:

A.

Every task should have four people consulted.

B.

No one has multiple roles.

C.

More stakeholders should be involved.

D.

Too many people are accountable for this task.

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Question 2

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two.)

Options:

A.

business misalignment

B.

purchase policy process

C.

lack of communication

D.

lack of common features

E.

limited telemetry

Question 3

How are operating expenses (OpEx) different from capital expenses (CapEx)?

Options:

A.

OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.

B.

OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.

C.

OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.

D.

OpEx has depreciation, while there is no deprecation with CapEx.