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820-605 Exam Dumps : Cisco Customer Success Manager

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Cisco Customer Success Manager Questions and Answers

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Question 1

Which customer stakeholder is the key contact of the Quarterly Success Review?

Options:

A.

account manager

B.

solution architect

C.

customer users

D.

business or technical decision maker

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Question 2

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two.)

Options:

A.

business misalignment

B.

purchase policy process

C.

lack of communication

D.

lack of common features

E.

limited telemetry

Question 3

What is covered in an enterprise agreement?

Options:

A.

embedded software

B.

adjustable pricing

C.

bundled discounts

D.

subscription license models

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