820-605 Exam Dumps : Cisco Customer Success Manager

The best course of action to prepare for the first customer introduction meeting is to build an understanding of the customer’s business, market trends, and priorities. This knowledge will enable the Customer Success Manager to have a meaningful conversation with the customer, aligning the discussion with the customer’s strategic goals and industry context.

Two customer advantages of purchasing subscription licenses are the flexibility to discontinue the subscription if the value is not realized (Option B), which minimizes the financial risk for the customer, and the pay per use model (Option C), which allows customers to pay only for what they use, providing cost efficiency and scalability. References: Subscription licensing models are designed to offer flexibility and cost-effectiveness, allowing customers to adjust their usage and costs according to their needs and the value they perceive from the software.

Lagging and leading elements are used to track and measure as key performance indicators (KPIs). Lagging indicators reflect past performance, while leading indicators predict future performance. Together, they provide a comprehensive view of an organization’s progress towards its goals34.