Cisco Related Exams
820-605 Exam

A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?
At which lifecycle stage does the Customer Success Manager identify the solution purchased?
What is the role of a subject matter expert in the Customer Success process?