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820-605 Exam Dumps : Cisco Customer Success Manager

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Cisco Customer Success Manager Questions and Answers

Question 1

A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

Options:

A.

Evaluate the availability of resources to work on the problem.

B.

Engage a specialist to identify a technical solution or workaround.

C.

Conduct an assessment of the business impact of the problem.

D.

Establish a timeline of when a solution must be in place.

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Question 2

At which lifecycle stage does the Customer Success Manager identify the solution purchased?

Options:

A.

Onboard

B.

Purchase

C.

Implement

D.

Select

Question 3

What is the role of a subject matter expert in the Customer Success process?

Options:

A.

accelerates customer value realization

B.

challenges the status quo

C.

drives adoption

D.

shares industry trends