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820-605 Exam Dumps : Cisco Customer Success Manager

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Cisco Customer Success Manager Questions and Answers

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Question 1

How can Customer Success Plan tracking drive additional license purchases?

Options:

A.

The Success Plan tracks the mean time to failure of the solution.

B.

The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.

C.

The Success Plan tracks gains in user productivity and communicates this back to the business.

D.

The Success Plan tracks the number of technical support cases opened.

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Question 2

Which analysis model is used to better understand the customer business environment?

Options:

A.

dashboard

B.

SWOT

C.

renewal contract

D.

RACI

Question 3

Which two activities support Customer Success planning? (Choose two.)

Options:

A.

service ticket tracking

B.

adoption barrier identification

C.

quality control

D.

service delivery program management

E.

KPI tracking

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