Cisco 820-605 Exam With Confidence Using Practice Dumps

Expanding an endpoint security solution to cover additional assets like data center servers represents a use case expansion opportunity. This scenario indicates that the customer is extending the scope of their current solution to cover more of their infrastructure. References: Expansion opportunity identification techniques that look for scenarios where the application of a solution is broadened to new areas within the customer’s environment.

Customer Success Managers often use health scores and telemetry as metrics to measure customer success. Health scores provide a quick overview of the customer’s overall status, while telemetry data offers detailed insights into product usage and engagement.

The Customer Success Manager must identify the adoption barriers. The dashboard indicates areas where the engagement scores are low, which suggests that there are obstacles preventing the customer from fully utilizing and benefiting from the product. Identifying these barriers is the first step towards developing a strategy to increase adoption and customer success.