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Cisco 820-605 Exam With Confidence Using Practice Dumps

Exam Code:
820-605
Exam Name:
Cisco Customer Success Manager
Vendor:
Questions:
157
Last Updated:
Sep 16, 2025
Exam Status:
Stable
Cisco 820-605

820-605: Digital Transformation Specialist Exam 2025 Study Guide Pdf and Test Engine

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Cisco Customer Success Manager Questions and Answers

Question 1

In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)

Options:

A.

The adoption campaign provides notifications of new feature releases.

B.

The adoption campaign surveys all end users for product feedback.

C.

The adoption campaign notifies customers of a critical bug.

D.

The adoption campaign provides free trial licenses for feature upgrades.

E.

The adoption campaign provides free user training.

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Question 2

What are two customer advantages of purchasing subscription licenses? (Choose two.)

Options:

A.

It enables software providers to control customer consumption.

B.

The customer can discontinue the subscription if value is not realized.

C.

It provides the customer with a pay per use model.

D.

It creates high aftermarket resale value.

E.

Software maintenance is offered through a separate contract.

Question 3

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach will best measure success?

Options:

A.

Administer twice-yearly student and staff surveys with two question related to IT

B.

Measure the number of complaints raised by students

C.

Use a combination of tailored surveys and IT tools-based metrics

D.

Implement staff Super Users to provide feedback