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Oracle Service Center 2022 Implementation Professional Questions and Answers

Get Free 1z0-1038-22 Questions and Answers
Question 1

Which two events can trigger Custom Process Models?

Options:

A.

Update

B.

OnSaveComplete

C.

Create

D.

Load

E.

Refresh

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Question 2

You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.

What should you use?

Options:

A.

configuration settings

B.

business rules

C.

proactive chat widget

D.

syndicate chat widget

Question 3

Which five actions should you performto configure advanced routing?

Options:

A.

Configure collaboration with external users who are not agent desktop users.

B.

Add product and category fields to the Live Help page of the Customer Portal.

C.

Create and activate a rule to route incidents to the advanced routing incident queue.

D.

Add Access Control to a navigation set.

E.

Define products and categories.

F.

Assign guided assistance permission to a profile.

G.

Assign advanced routing permissions to a profile.

Get Free 1z0-1038-22 Questions and Answers