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Oracle 1z0-1038-22 Exam With Confidence Using Practice Dumps

Exam Code:
1z0-1038-22
Exam Name:
Oracle Service Center 2022 Implementation Professional
Certification:
Oracle Other Certification
Vendor:
Oracle
Questions:
97
Last Updated:
Jun 16, 2025
Exam Status:
Stable
Oracle 1z0-1038-22

1z0-1038-22: Oracle Other Certification Exam 2025 Study Guide Pdf and Test Engine

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Oracle Service Center 2022 Implementation Professional Questions and Answers

Get Free 1z0-1038-22 Questions and Answers
Question 1

Which four types are used by incidents queues?

Options:

A.

FIFO

B.

Round Robin (Logged In)

C.

LIFO

D.

Quick

E.

Round Robin (All)

F.

Standard

G.

Advanced Routing

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Question 2

Your customer specifies five requirements.

Which three requirements can be fulfilled by using workflows?

Options:

A.

If a contact record does not exist, creating a contact record as captured by an agent from customers

B.

If a contact record exists, loading details from the contact found in the incident workspace

C.

Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier

D.

Capturingall incident-associated CO data from customers

E.

Allowing an agent to switch between workspaces by clicking the "Select Workspace" button

Question 3

A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLAinstance is added to an incident. What setup is required for resolution due calculations?

Options:

A.

Create a custom incident milestones report and add it to a custom incident workspace

B.

Add all the holidays observed by your organization.

C.

Define default response requirements.

D.

Use business rules to automatically calculate dates

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