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Microsoft MB-910 Exam With Confidence Using Practice Dumps

Exam Code:
MB-910
Exam Name:
Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Certification:
Microsoft Dynamics 365 Fundamentals
Vendor:
Microsoft
Questions:
159
Last Updated:
Sep 14, 2026
Exam Status:
Stable
Microsoft MB-910

MB-910: Microsoft Dynamics 365 Fundamentals Exam 2025 Study Guide Pdf and Test Engine

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Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Questions and Answers

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Question 1

A company sells and services clothing washing machines and dryers. The company uses Dynamics 365 Field Service.

You need to proactively monitor customer’s equipment to identify problems and maintenance needs. Which two Connected Field Service options can you use?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Dynamics 365 Remote Assist integration

B.

Dynamics 365 mobile app

C.

Azure IoT Central

D.

Azure IoT Hub

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Question 2

You are a sales manager working for a paper manufacturer.

You need to create customers in Dynamics 365 Sales and attach the customer’s contract to the customer record as a PDF file.

Which record type should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Options:

Question 3

A company uses Dynamics 365 Field Service.

The maintenance manager wants to be able to add a list of question to work orders to ensure that field technicians follow the same steps when servicing customer equipment.

You need to explain to the manager which features are available to meet the requirement. Which feature should you use?

Options:

A.

Connected Field Service

B.

Inspections

C.

Microsoft Customer Voice

D.

Scheduling

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