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Microsoft MB-910 Exam With Confidence Using Practice Dumps

Exam Code:
MB-910
Exam Name:
Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Certification:
Microsoft Dynamics 365 Fundamentals
Vendor:
Microsoft
Questions:
159
Last Updated:
Nov 11, 2025
Exam Status:
Stable
Microsoft MB-910

MB-910: Microsoft Dynamics 365 Fundamentals Exam 2025 Study Guide Pdf and Test Engine

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Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Questions and Answers

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Question 1

A company is evaluating Dynamics 365 Field Service.

The company must be able to manage technicians that perform onsite repairs at client offices.

You need to understand which product features are available to meet the requirements.

Which feature should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Options:

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Question 2

A company uses Dynamics 365 Field Service.

Employees need to schedule bookings while viewing work order details.

Which feature should you recommend?

Select the answer that correctly completes the sentence.

Options:

Question 3

Customers submit suggestions, questions, and cases to a company by using the following channels:

• Submitting a case in a customer service portal.

• Emailing a support mailbox.

• Calling a telephone number.

The company has two departments. Each department has a defined list of agents. The company distributes all submissions to the correct department.

You need to show the agents how the submissions are stored.

Which format is used for the submissions?

Options:

A.

Work items

B.

Queues

C.

Work orders

D.

Activities

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