Microsoft MB-230 Exam With Confidence Using Practice Dumps

Exam Code:

MB-230

Exam Name:

Microsoft Dynamics 365 for Customer Service

Certification:

Dynamics 365 for Customer Service Functional Consultant Associate

Vendor:

Microsoft

Questions:

328

Last Updated:

Apr 30, 2025

Exam Status:

Stable

MB-230: Dynamics 365 for Customer Service Functional Consultant Associate Exam 2025 Study Guide Pdf and Test Engine

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Microsoft Dynamics 365 for Customer Service Questions and Answers

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Question 1

You need to ensure users can search the knowledge base from a case record.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

Add Knowledge Base Search control to the dashboard.

Check Knowledge Management from the case entity in the solution.

Insert the Knowledge Base Search control on the form.

Select the Knowledge Base Search control from the entity.

Add the Quick Find option to the views.

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Question 2

You need to identify the productivity tools to use for the agents.

Which tools should you use? To answer move the appropriate tools to the correct requirements. You may use each tool once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.