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Microsoft MB-230 Exam With Confidence Using Practice Dumps

Exam Code:
MB-230
Exam Name:
Microsoft Dynamics 365 for Customer Service
Certification:
Dynamics 365 for Customer Service Functional Consultant Associate
Vendor:
Microsoft
Questions:
328
Last Updated:
Aug 15, 2025
Exam Status:
Stable
Microsoft MB-230

MB-230: Dynamics 365 for Customer Service Functional Consultant Associate Exam 2025 Study Guide Pdf and Test Engine

Are you worried about passing the Microsoft MB-230 (Microsoft Dynamics 365 for Customer Service) exam? Download the most recent Microsoft MB-230 braindumps with answers that are 100% real. After downloading the Microsoft MB-230 exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Microsoft MB-230 exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Microsoft MB-230 exam on your first attempt, we have compiled actual exam questions and their answers. 

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Microsoft Dynamics 365 for Customer Service Questions and Answers

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Question 1

You need to configure the chat channel. What should you configure?

Options:

A.

workstream

B.

proactive chat

C.

persistent chat

D.

quick replies

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Question 2

You need to meet the automatic case creation requirements.

What should you do? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Options:

Question 3

You need to create the SLAs.

Which three SLAs should you create? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

A.

SLA with 24 hours as the failure time and no warning

B.

SLA with 6 hours as the failure time and a one-hour warning

C.

SLA with 6 hours as the failure time and no warning

D.

SLA with one hour as the failure time and no warning

E.

SLA with 24 hours as the failure time and a two-hour warning

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