Microsoft MB-230 Exam With Confidence Using Practice Dumps

Exam Code:

MB-230

Exam Name:

Microsoft Dynamics 365 for Customer Service

Certification:

Dynamics 365 for Customer Service Functional Consultant Associate

Vendor:

Microsoft

Questions:

338

Last Updated:

Mar 8, 2026

Exam Status:

Stable

MB-230: Dynamics 365 for Customer Service Functional Consultant Associate Exam 2025 Study Guide Pdf and Test Engine

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Microsoft Dynamics 365 for Customer Service Questions and Answers

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Question 1

You manage Dynamics 365 for Customer Service.

You need to configure automatic case creation for emails received by customers who have a support contract.

What should you do?

Options:

Configure service level agreements to be on hold until a call can be made to the customer.

Create an automatic record creation and update rule. Set the source type to email. Configure the rule to send automatic email responses to customers when records are created.

Create an automatic record creation and update rule. Set the source type to service activity. Configure the rule to send automatic email responses to customers when records are created.

Create an automatic record creation and update rule. Set the source type to email. If a valid entitlement exists, configure the rule to create a case.

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Question 2

You need to determine the type of queues to create.

How should access to the queues be configured? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Options:

Question 3

You need to build a personal dashboard that displays the following charts and views:

Charts:

Number of cases by owner and priority

Products with most cases opened

Views:

Display the number of cases opened in a seven-day period

Display the number of escalated cases

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.