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Salesforce Salesforce-Contact-Center Exam With Confidence Using Practice Dumps

Exam Code:
Salesforce-Contact-Center
Exam Name:
Salesforce Contact Center Accredited Professional Exam
Certification:
Accredited Professional Certification
Vendor:
Salesforce
Questions:
205
Last Updated:
Apr 30, 2025
Exam Status:
Stable
Salesforce Salesforce-Contact-Center

Salesforce-Contact-Center: Accredited Professional Certification Exam 2025 Study Guide Pdf and Test Engine

Are you worried about passing the Salesforce Salesforce-Contact-Center (Salesforce Contact Center Accredited Professional Exam) exam? Download the most recent Salesforce Salesforce-Contact-Center braindumps with answers that are 100% real. After downloading the Salesforce Salesforce-Contact-Center exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Salesforce Salesforce-Contact-Center exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Salesforce Salesforce-Contact-Center exam on your first attempt, we have compiled actual exam questions and their answers. 

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Salesforce Contact Center Accredited Professional Exam Questions and Answers

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Question 1

The customer requires secure access control for sensitive customer data. Which data model element contributes to data security?

Options:

A.

Utilize custom fields to capture all types of customer information without access restrictions.

B.

Configure field-level security to grant selective access to sensitive data based on user roles and permissions.

C.

Implement third-party data encryption solutions for additional security layers.

D.

Store all customer data in one field without any segregation or access control mechanisms.

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Question 2

Your requirements include call deflection through IVR (Interactive Voice Response). Which tool is best suited for this?

Options:

A.

Process Builder sequences defining IVR menus and routing options based on caller selections.

B.

Flow Builder with visual drag-and-drop interface for designing and configuring IVR menus.

C.

Einstein Bots programmed to understand spoken language and handle inquiries without agent intervention.

D.

All of the above, depending on the complexity of the desired IVR functionalities.

Question 3

The company prioritizes measuring customer effort during interactions. Which KPI is best suited for this purpose?

Options:

A.

Net Promoter Score (NPS)

B.

Customer Lifetime Value (CLTV)

C.

Customer Effort Score (CES)

D.

First Contact Resolution (FCR) Rate

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