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SAP C_FSM_2211 Dumps

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Total 124 questions

SAP Certified Application Associate - SAP Field Service Management Questions and Answers

Question 1

Your customer has integrated SAP Field Service Management with SAP S/4HANA. How can they achieve a working service process flow?

Options:

A.

Create the service request in SAP Field Service Management, dispatch and execute in SAP S/4HANA, and then send the service confirmations to SAP Field Service Management.

B.

Create the service request in SAP Field Service Management, dispatch and execute in SAP Field Service Management, and then send the service confirmations to SAP S/4HANA.

C.

Create the service request in SAP S/4HANA, dispatch and execute in SAP Field Service Management, and then send service confirmations to SAP S/4HANA.

D.

Create the service request in SAP S/4HANA, dispatch and execute in SAP S/4HANA, and then send service confirmations to SAP Field Service Management.

Question 2

For which SAP Field Service Management objects is a bi-directional flow supported when you integ with SAP Service Cloud? Note: There are 2 correct answers to this question.

Options:

A.

Time and Material journal

B.

Service call

C.

Activity

D.

Service contract

Question 3

What are the key advantages of utilizing the SAP Field Service management Self-Service? Note: There are 2 correct answers to this question.

Options:

A.

Interactive Dialogue using AI chatbot allows for No touch service scenarios

B.

QR code scanning helps you to easily identify the affected Appliance

C.

Smart forms help you structure your service processes

D.

Online capabilities help you to capture electronic signatures

Question 4

Where can service workflow steps be used in SAP Field Service Management?

Options:

A.

In customer self-service when submitting a self-service request

B.

In the Web application when planning a service

C.

In the mobile application when executing an activity

D.

In SAP Crowd Service when dispatching a service call

Question 5

Which key concepts are applied to ensure a secure cloud connection when accessing Field Service

management?

Note:There are 2 correct answers to this question.

Options:

A.

SSL-Encrypted cloud communication

B.

Hardware redundancy control

C.

Outage Protection

D.

Sophisticated Cloud Service Firewall

Question 6

How Does SAP Field Service Management Crowd Service allow you to cater to next generation employees?

Choose the correct answer.

Options:

A.

By helping Employees learn more about next generation technologies

B.

By giving service technicians the ability to register for upcoming certifications

C.

By adopting your workforce to accommodate for workers shifting perspectives

D.

By giving service technicians the ability to schedule the additional training

Question 7

How does the data loader help you prepare and send data to the SAP Field Service Management cloud database?

Note: There are 2 correct answers to this question.

Options:

A.

You can use it to define and upload new custom data objects.

B.

You can use it to download a template for a selected data object type.

C.

You can use it to upload a formatted and populated data record file.

D.

You can use it to download a list of master data object records.

Question 8

What is the purpose of a visibility condition in Smartforms? Note: There are 2 question.

Options:

A.

It is used to hide specific elements.

B.

It is used to change Smartform mode from development to active.

C.

It is used to hide specific chapters.

D.

It is used to hide a Smartform from the mobile device.

Question 9

Which functionality is possible when the Smartform template is set to Translation status?

Options:

A.

The template can be assigned to an activity.

B.

The template can be exported in XML format.

C.

The template can be assigned to an equipment.

D.

The template can be edited.

Question 10

What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.

Options:

A.

Use Pre-assembled Reports

B.

Import Report Templates

C.

Use Pre-assembled queries

D.

Import Queries

Question 11

How can a developer update a record in SAP Field Service Management through the API?

Options:

A.

Using a REST-based service

B.

Using an OData service

C.

Using an RFC-enabled service

D.

Using a SOAP-based service

Question 12

What is the first step a technician needs to take to add a Smartform within SAP Field Service Management Mobile App. Choose the correct answer.

Options:

A.

Select a Template

B.

Select whether is mandatory

C.

Select a linked object

D.

Select a record from the linked object

Question 13

How are labels used within the Smartforms and Feedback module?

Options:

A.

To filter the list of Smartforms

B.

To add a label to be used as reference by the field engineer

C.

To act as a reference for generating a Smartform report

D.

To identify the elements in the Smartform

Question 14

What object corresponds to the service call in ERP? Choose the correct answer

Options:

A.

Service Contract

B.

Quotation

C.

Sales Order

D.

Service Order

Question 15

As a service planner, you are viewing the list of best matching technicians, which information is

displayed?

Note: There are 2 correct answers to this question.

Options:

A.

Booked assignments

B.

Worktime pattern

C.

Availability Status

D.

Missing Skills

Question 16

How would a field service technician update the service assignment status?

Options:

A.

By adding a checklist

B.

By navigating to the address on the service assignments

C.

By opening the service assignments

D.

By setting the relevant workflow step

Question 17

You want to retrieve data from the system using the query API. In which format will you receive the response?

Options:

A.

Text

B.

XML

C.

HTML

D.

JSON

Question 18

Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question.

Options:

A.

Defining which material the customer needs to purchase before the technician can start the work

B.

Booking material for a specific service call and defined location

C.

Organizing spare parts to be taken to the physical location of the job

D.

Reserving material that has already been used for previous services

Question 19

You are an administrator responsible for maintaining settings at account and company level. Which of the following settings do you maintain at company level? Note: There are 2 correct answers to this question.

Options:

A.

Password policy

B.

Screen configurations

C.

Business rules

D.

User groups

Question 20

Which statement best describes the possibility to export offline data from the mobile app?

Options:

A.

Offline data can be exported as soon as you have access to the mobile app.

B.

Offline data can be exported from the mobile app with administrator authorization.

C.

Offline data remains encrypted on the device and CANNOT be exported from the mobile app.

D.

Offline data can be exported from the mobile app with technician authorization.

Question 21

Where can you define the user access to the SAP Field Service management Mobile app? Choose the correct answer.

Options:

A.

In the SAP Field Service management Crowd Service Marketplace

B.

In the SAP Field Service management Mobile app

C.

In the SAP Field Service Management Web App

D.

In the SAP Field Service management Self-Service Portal

Question 22

Which of the following elements can be used in Smartforms? Note: There are 3 correct answers to this question.

Options:

A.

Text Input, Picker, Series, Attachment

B.

Text Input, Picker, Status, Series

C.

Picker, Status, Series, Number Input

D.

Text Input, Description, Picker, Status

E.

Text Input, Status, Series, Formula

Question 23

What are the components of a trigger in a business rule? Note: There are 3 correct answers to this question.

Options:

A.

Execution count

B.

Variables

C.

Action

D.

Conditions

E.

Event

Question 24

What needs to be enabled for integrated Checkout for the technician? Note: There are 2 correct answers to this question.

Options:

A.

Define company setting

B.

Configure workflow steps

C.

Enable business rule

D.

Assign correct CRUD to user group

Question 25

What is one of the main use cases for a Smartform?

Options:

A.

Generate a list of service team availability.

B.

Capture customer feedback.

C.

Provide a script for service execution

D.

Provide smart progress feedback to the dispatcher.

Question 26

Which object corresponds to service call in C4C? Choose the correct answer.

Options:

A.

Sales Order

B.

Ticket

C.

Ibase

D.

Service Request

Question 27

Which actions can you use in a Business Rule configuration? Note: There are 3 correct answers to this question.

Options:

A.

Delete Report

B.

Create Requirement

C.

Build Query

D.

Delete Object

E.

Create Object

Question 28

For which of the following steps in the service call lifecycle is the dispatcher typically responsible? Note: There are 2 correct answers to this question.

Options:

A.

Perform the activity checkout.

B.

Set the service call to Finished.

C.

Set the service call to Technically Completed.

D.

Release the assignment.

Question 29

What can you do with a picker element within Smartforms? Note: There are 2 correct answers to this question.

Options:

A.

You can use it to pick PNG files.

B.

You can link two picker elements together.

C.

You can link picker and attachment elements together.

D.

You can use it to select an object from a list.

Question 30

What are the typical steps you perform in the planning and dispatching App? Note: There are 2 correct answers to this question.

Options:

A.

Create Equipment

B.

Update contacts

C.

Assign Technicians

D.

Approve Efforts

Question 31

Which chart types are available in settings to create a report? Note: There are 3 correct answers to this question.

Options:

A.

Column

B.

Line

C.

Area

D.

Pie

E.

Scatter

Question 32

What are the SAP Field Service Management service call statuses that can be mapped to ERP? Note: There are 3 correct answers to this question.

Options:

A.

Released

B.

Ready to Plan

C.

Cancelled

D.

Technically Complete

E.

Planned

Question 33

How does SAP Field Service Management ensure reliability and security within the solution? Note: There are 3 correct answers to this question.

Options:

A.

Encryption of all data stored in the cloud (AES 256bit)

B.

Allowance of Two-factor Authentication with password and defined hardware

C.

Al-Powered platform to faster customer experience

D.

Knowledge base access for customers and employees via Self-Service Portal

E.

Automated timeout if the application is NOT actively used for a certain time

Question 34

In Which steps of the end to end service process does SAP Field service management contribute to

the overall customer experience?

Note: There are 2 correct answers to this question.

Options:

A.

Workforce management

B.

Parts Logistics

C.

Customer Feedback Management

D.

Mobile Field service execution

Question 35

Which actions are available for a technician within an activity record? Note: There are 3 correct answers to this question.

Options:

A.

Edit Business Partner

B.

Send as E-Mail

C.

Create Equipment

D.

Create Effort

E.

Add Smartform

Question 36

Which objects can be synchronized and viewed on the mobile app?

Options:

A.

Activity, Project, Opportunities

B.

Project, Skills, Service Call

C.

Activity, Service Call, Quotations

D.

Activity, Business Partner, Skills

Question 37

Which of the following is supported in business rules?

Options:

A.

Array

B.

Heap

C.

Linked list

D.

Stack

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Total 124 questions