SAP C_FSM_2211 Questions Answers

SAP Certified Application Associate - SAP Field Service Management Questions and Answers

Question 33

How does SAP Field Service Management ensure reliability and security within the solution? Note: There are 3 correct answers to this question.

Encryption of all data stored in the cloud (AES 256bit)

Allowance of Two-factor Authentication with password and defined hardware

Al-Powered platform to faster customer experience

Knowledge base access for customers and employees via Self-Service Portal

Automated timeout if the application is NOT actively used for a certain time

Question 34

In Which steps of the end to end service process does SAP Field service management contribute to

the overall customer experience?

Note: There are 2 correct answers to this question.

Workforce management

Parts Logistics

Customer Feedback Management

Mobile Field service execution

Question 35

Which actions are available for a technician within an activity record? Note: There are 3 correct answers to this question.

Edit Business Partner

Send as E-Mail

Create Equipment

Create Effort

Add Smartform

Question 36

Which objects can be synchronized and viewed on the mobile app?

Activity, Project, Opportunities

Project, Skills, Service Call

Activity, Service Call, Quotations

Activity, Business Partner, Skills