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SAP C_C4H510_21 Dumps

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Total 117 questions
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SAP Certified Application Associate - SAP Service Cloud 2111 Questions and Answers

Question 1

You are integrating SAP Service Cloud with SAP ERP. In which system is the pricing procedure stored?

Options:

A.

SAP Service Cloud

B.

SAP Analytics Cloud

C.

SAP ERP

D.

SAP SuccessFactors

Question 2

You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

Options:

A.

Absolute, counter based

B.

One time. no condition, time and counter based

C.

One time, fixed

D.

One time, time and counter based

Question 3

A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on

March 1, but ticket processing is delayed.

Which option should you enable on the ticket template to avoid creation of multiple tickets?

Options:

A.

Consider ticket resolved on date

B.

Consider contract status

C.

Consider maintenance plan condition

D.

Consider delay

Question 4

Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

Options:

A.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

B.

Scoping is automatically generated by the system based on your fine-tuning decisions.

C.

The activity list is automatically generated by the system based on your scoping decisions.

D.

Fine-tuning is the process of generating the activity list by answering questions about which business processes will

implemented.

Question 5

How can you restrict access to Product View?

Options:

A.

Territories

B.

Service Unit of Employee

C.

Employee

D.

Sales Data of Employee

Question 6

Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?

Options:

A.

Write an e-mail to your implementation partner.

B.

Write a message to SAP via social media.

C.

Report an incident in SAP Service Cloud and forward to the requester.

D.

Report an incident in SAP Service Cloud and forward to the provider.

Question 7

In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.

Options:

A.

Mandatory

B.

Read-only

C.

Query

D.

New field

Question 8

Which of the following options are possible for permissions?

Options:

A.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

B.

Unrestricted access rights override any restrictions you have defined.

C.

Restricted access rights override any unrestricted access you have defined.

D.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

Question 9

Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

Options:

A.

Activate Registered Products in Scoping

B.

Create an Installed Base

C.

Create numeric ranges for customers

D.

Create customer records

Question 10

Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?

Options:

A.

Do you want to support e-mail channels for corporate accounts?

B.

Do you want to enable agents to respond to tickets using an external e-mail client?

C.

Do you want to enable internal memos for tickets?

D.

Do you want to download an add-in for Microsoft Outlook?

Question 11

Which objects can be used within ticket creation to automatically determine the registered product?

Options:

A.

Installed Base

B.

Installation Point

C.

Warranty

D.

Product

Question 12

Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.

Options:

A.

Field Service Management

B.

Activity Planner

C.

Manual Routing

D.

Multi Resource Scheduling

E.

Time recording

Question 13

Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?

Options:

A.

Territories

B.

Social media profiles

C.

Accounts

D.

Products

Question 14

Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

Options:

A.

Online Maintenance

B.

Workflow With Action Account Creation

C.

Data Workbench

D.

Mass Change Account Data

Question 15

Which business function in the account master will block the release of quotes to SAP S/4HANA?

Options:

A.

Sales support block

B.

Prospect

C.

Delivery block

D.

Credit limit check

Question 16

Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.

Options:

A.

Operating hours

B.

Maintenance plan

C.

Service contract

D.

Working calendar

Question 17

: Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

Options:

A.

Ticket ID

B.

Priority

C.

Installed Base

D.

Ticket Type

E.

Service Category

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Total 117 questions
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