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C_C4H510_21 Exam Dumps : SAP Certified Application Associate – SAP Service Cloud 2111

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SAP Certified Application Associate – SAP Service Cloud 2111 Questions and Answers

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Question 1

Which of the following options are possible for permissions?

Options:

A.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

B.

Unrestricted access rights override any restrictions you have defined.

C.

Restricted access rights override any unrestricted access you have defined.

D.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

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Question 2

Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?

Options:

A.

Do you want to support e-mail channels for corporate accounts?

B.

Do you want to enable agents to respond to tickets using an external e-mail client?

C.

Do you want to enable internal memos for tickets?

D.

Do you want to download an add-in for Microsoft Outlook?

Question 3

Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.

Options:

A.

Operating hours

B.

Maintenance plan

C.

Service contract

D.

Working calendar

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