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C_C4H510_21 Exam Dumps : SAP Certified Application Associate – SAP Service Cloud 2111

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SAP Certified Application Associate – SAP Service Cloud 2111 Questions and Answers

Question 1

Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?

Options:

A.

Territories

B.

Social media profiles

C.

Accounts

D.

Products

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Question 2

Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.

Options:

A.

Field Service Management

B.

Activity Planner

C.

Manual Routing

D.

Multi Resource Scheduling

E.

Time recording

Question 3

A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on

March 1, but ticket processing is delayed.

Which option should you enable on the ticket template to avoid creation of multiple tickets?

Options:

A.

Consider ticket resolved on date

B.

Consider contract status

C.

Consider maintenance plan condition

D.

Consider delay