SAP C_C4H510_21 Based on Real Exam Environment

SAP Certified Application Associate - SAP Service Cloud 2111 Questions and Answers

Question 13

Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?

Territories

Social media profiles

Accounts

Products

Question 14

Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

Online Maintenance

Workflow With Action Account Creation

Data Workbench

Mass Change Account Data

Question 15

Which business function in the account master will block the release of quotes to SAP S/4HANA?

Sales support block

Prospect

Delivery block

Credit limit check

Question 16

Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.

Operating hours

Maintenance plan

Service contract

Working calendar