SAP Certified Associate C_WME_2506 SAP Study Notes

The WalkMe Segmentation Center allows Builders to create Segments to target content to specific user groups based on attributes. Appropriate options include:

Department(C): Segments can target users based on their department (e.g., Sales, Finance).

Geographic location(D): Segments can use location data to tailor content by region or country.

User Role(E): Segments can target roles (e.g., Admin, User) for role-specific guidance.

The other options are incorrect:

IP Address(A) is not a standard segmentation attribute in WalkMe.

Autoplay on 1 page(B) is a content trigger, not a user segment.

Extract from Official WalkMe Documentation:

According to the WalkMe Admin Center User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.3: Segmentation):

“Segments in the Segmentation Center can be based on attributes like Department, Geographic Location, and User Role, enabling targeted content delivery.”

The courseGetting Started with Building WalkMe Solutionsstates:

“Create Segments using criteria like Department, Location, or Role to ensure content is relevant to specific user groups.”

Options C, D, and E are appropriate for Segments.

The WalkMe Menu is a user-facing interface that provides access to various types of WalkMe content. The content types that can be added to the Menu include:

Smart Walk-Thrus(A): These guide users through processes and can be listed in the Menu for user-initiated access.

Onboarding Tasks(D): These are sets of tasks (e.g., Smart Walk-Thrus or Resources) designed to guide users through onboarding, accessible via the Menu.

Resources(E): These are links to external or internal help articles or pages, which can be included in the Menu.

The other options are incorrect:

SmartTips(B) are tied to specific elements and appear contextually, not as Menu items.

ShoutOuts(C) are announcements that appear on-screen and are not typically Menu-based content.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.5: WalkMe Menu):

“The WalkMe Menu can include Smart Walk-Thrus, Onboarding Tasks, and Resources, allowing users to access guidance and help content directly.”

The courseGetting Started with Building WalkMe Solutionsstates:

“Add Smart Walk-Thrus, Onboarding Tasks, and Resources to the WalkMe Menu to provide users with easy access to process guidance and support materials.”

Options A, D, and E are the correct content types for the Menu.

In the WalkMe Editor, the small ghost icon is a tool used when customizing Launchers to make them invisible by setting their colors to fully transparent. This feature is particularly useful for creating invisible Launchers that overlay and block interaction with specific UI elements without being visible to users. By clicking the ghost icon, the Launcher’s colors (background, border, etc.) are automatically set to transparent, ensuring it blends seamlessly into the webpage while still functioning as an interactive element.

The other options are incorrect:

Adding animations(A) is handled through other customization settings, not the ghost icon.

Adjusting the size(B) is done via resizing controls, not the ghost icon.

Changing the shape(C) is managed through shape settings, not transparency.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.3: Launchers):

“The ghost icon in the WalkMe Editor’s Launcher customization panel sets all colors of the Launcher to fully transparent, creating an invisible Launcher. This is ideal for scenarios where the Launcher needs to block interaction with an underlying element without being visible.”

The courseAdvancing Your Skills in Building WalkMe Solutionsnotes:

“To create an invisible Launcher, use the ghost icon to automatically apply transparency to all color settings, ensuring the Launcher is undetectable to users while maintaining its functionality.”

Option D correctly describes the purpose of the ghost icon.

‘Building for value’ in WalkMe refers to the practice of designing content that aligns with the business’s strategic objectives, such as improving user adoption, reducing support tickets, or increasing process efficiency. This approach ensures that WalkMe solutions address specific pain points and deliver measurable outcomes that support the organization’s goals, rather than focusing solely on technical or aesthetic aspects. By understanding what the business aims to achieve, Builders can create targeted content that drives meaningful impact.

The other options are incorrect:

Option A(technical implementation) is too narrow and doesn’t prioritize business outcomes.

Option C(frequent updates) is not the primary focus of building for value.

Option D(aesthetic design) is secondary to functional and strategic alignment.

Extract from Official WalkMe Documentation:

According to the SAP WalkMe Digital Adoption Consultant Study Guide (Section 1.1: Introduction to Digital Adoption):

“‘Building for value’ means creating WalkMe content that supports the business’s objectives, such as improving efficiency or user satisfaction, by addressing specific user needs and aligning with organizational goals.”

The courseGetting Started with Building WalkMe Solutionsstates:

“To build for value, understand the business’s goals—whether reducing errors or enhancing adoption—and design content that delivers targeted solutions to achieve those outcomes.”

Option B accurately defines ‘building for value.’