C_WME_2506 Reviews Questions

WalkMe follows a specific sequence to determine whether content should appear on a page:

Web page loads: The page must load for WalkMe to initialize and evaluate content.

Segmentation: Segmentation rules (e.g., user role, behavior) determine if the content is relevant to the user.

Individual item conditions: Specific conditions for each content item (e.g., element visibility, URL rules) are checked to finalize display.

This order ensures that WalkMe efficiently evaluates global applicability before checking item-specific criteria, optimizing performance and relevance.

The other options are incorrect:

Option Areverses the order of page load and segmentation.

Option Cincludes Start Points, which are specific to Smart Walk-Thrus, not general content display.

Option Dplaces individual conditions first, which is illogical as the page must load first.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.6: Content Display Logic):

“WalkMe content display follows this order: (1) Web page loads, initializing WalkMe; (2) Segmentation rules filter based on user attributes; (3) Individual item conditions, such as URL or element rules, determine final display.”

The courseGetting Started with Building WalkMe Solutionsexplains:

“The sequence for content display is web page load, followed by segmentation to target users, and then individual item conditions to confirm content relevance.”

Option B correctly outlines the order of operations.

ThePreviewfeature in the WalkMe Editor allows Builders to simulate the end-user experience for multiple pieces of content before publishing. It shows how content (e.g., Smart Walk-Thrus, SmartTips, ShoutOuts) appears and interacts on the page, ensuring they work together seamlessly and look as intended from the user’s perspective.

The other options are incorrect:

Play multiple items(A) is not a standard WalkMe feature.

Play(C) typically refers to testing a single Smart Walk-Thru, not multiple content types.

Publish Settings(D) configure deployment options, not preview functionality.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.4: Quality Assurance):

“The Preview feature enables Builders to test multiple pieces of content together, simulating the end-user experience to verify appearance and interactions before publishing.”

The courseGetting Started with Building WalkMe Solutionsexplains:

“Use Preview in the Editor to see how new content will look and function for end users, allowing you to test combinations of content without publishing.”

Option B, Preview, is the best feature for this purpose.

The issue is that admins frequently submit support tickets due to confusion about permission levels, despite an existing help article. The best WalkMe solution is aLauncher next to the field that activates a Resource, which links directly to the help article. This approach provides context-sensitive access to the documentation exactly where admins need it—near the permission level field—encouraging its use and reducing support tickets without disrupting the workflow.

The other options are less effective:

ShoutOut every time admins add a user(A) is intrusive and not directly tied to the permission field.

Validation SmartTip(B) is for enforcing input rules, not linking to help content.

Smart Walk-Thru to the help Resource(C) is overly complex for simply accessing documentation.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.3: Launchers):

“Launchers placed next to form fields can activate Resources, such as help articles, providing instant access to relevant documentation to reduce user errors and support tickets.”

The courseGetting Started with Building WalkMe Solutionsstates:

“For underutilized help content, place a Launcher near the relevant field to trigger a Resource,ensuring users access guidance in context to resolve confusion efficiently.”

Option D is the best solution to reduce support tickets by leveraging the existing help article.

The issue is that users starting the Smart Walk-Thru mid-process are forced to begin at the first step,indicating a lack ofStart Points. Start Points define multiple entry points for a Smart Walk-Thru, allowing it to begin at different steps based on the user’s current page or context (e.g., a mid-process page). Adding Start Points for relevant pages or elements ensures the Smart Walk-Thru starts at the appropriate step, improving the user experience.

The other options are incorrect:

Splits(A) handle alternate paths, not entry points.

Wait For Conditions(B) pause steps, not control starting points.

A Goal(D) tracks completion but doesn’t affect where the flow starts.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):

“Start Points allow Smart Walk-Thrus to begin at different steps based on user context, such as their current page, preventing users from restarting at the first step.”

The courseGetting Started with Building WalkMe Solutionsadvises:

“If users starting a Smart Walk-Thru mid-process are sent to the first step, add Start Points to enable context-aware entry at relevant steps.”

Option C, Start Points, is the missing component.