Helping Hand Questions for ISO-9001-Lead-Auditor

QMS ISO 9001:2015 Lead Auditor Exam Questions and Answers

Question 37

Scenario 4:

TD Advertising is a print management company based in Chicago. The company offers design services, digital printing, storage, and distribution. As TD expanded, its management recognized that success depended on adopting new technologies and improving quality.

To ensure customer satisfaction and quality improvement, the company decided to pursue ISO 9001 certification.

After implementing the QMS, TD hired a well-known certification body for an audit. Anne Key was appointed as the audit team leader. She received a document listing the audit team members, audit scope, criteria, duration, and audit engagement limits.

Anne reviewed the document and approved the audit mandate. The certification body and TD’s top management signed the certification agreement.

Before contacting TD, Anne reviewed the audit scope and noticed that TD made changes to it due to the adoption of new printing equipment. However, Anne disagreed with the changes, stating they would affect the audit timeline. She considered withdrawing from the audit.

The audit team members were selected based on their knowledge of the legal and other regulations that TD is subject to. Is this acceptable?

Options:

No, because only one audit team member is required to have knowledge of legal and other regulatory requirements that TD is subject to.

No, because there is no need to have knowledge of the legal and other requirements that TD is subject to.

Yes, to ensure effective conduct of the audit, each audit team member should have knowledge of legal and other requirements that TD is subject to.

Yes, but only the lead auditor needs to have knowledge of legal and other regulatory requirements.

Question 38

For each of the following scenarios, select four that are corrective actions.

Options:

The government enforces a lockdown against a virulent virus

The government increases payments to dentists for dental checks for children

A complaint about cold food was resolved by reheating food in the restaurant kitchen

After the loss of an important football match 4-0, the manager is sacked

Call out roadside assistance to a broken-down car

The government develops a vaccine against a virulent virus

The organization improves product identification to prevent customer complaints

Question 39

An audit team of three people is conducting a Stage 2 audit to ISO 9001 of an engineering organisation that manufactures sacrificial anodes for the oll and gas industry in marine environments. These are aluminium products designed to prevent corrosion of submerged

steel structures. You, as one of the auditors, find that the organisation has shipped anodes for Project DK in the Gulf of Mexico before the galvanic efficiency test results for the anodes have been fully analysed and reported as required by the customer. The Quality

Manager explains that the Managing Director authorised release of the anodes to avoid late delivery as penalties would be imposed. The customer was not informed since the tests very rarely fall below the required efficiency. You raise a nonconformity against clause 8.6 of ISO 9001.

Which of the following options for the best description of the nonconformity?

Options:

A retrospective concession was not sought from the customer once the test results had been approved by the Quality Manager.

Release of the product without acceptable test results has been accepted by the customer for Project DK.

Products for Project DK have been released before product approval through the quality control process.

The untested product was not recalled until the galvanic efficiency of the anodes was verified.

Answer:

Explanation:

 Clause Reference – ISO 9001:2015 Clause 8.6 (Release of Products and Services):

ISO 9001 requires that products and services are not released to the customer until:

All planned verification activities have been completed.

Acceptance criteria have been met.

Any necessary approvals have been obtained.

In this scenario:

The sacrificial anodes for Project DK were shipped before the galvanic efficiency test results were analyzed.

This constitutes a nonconformity against Clause 8.6 because the products were released without completing the required tests.

 Option Analysis:

A. A retrospective concession was not sought from the customer once the test results had been approved by the Quality Manager:Incorrect. While obtaining a concession might mitigate the situation, the nonconformity pertains to the process failure of releasing the products without completing required tests, not the absence of a concession.

B. Release of the product without acceptable test results has been accepted by the customer for Project DK:Incorrect. The customer was not informed before the release, and there is no indication that this was accepted beforehand. Furthermore, ISO 9001 requires planned processes to be followed, regardless of later acceptance.

C. Products for Project DK have been released before product approval through the quality control process:Correct. This description accurately reflects the nonconformity. The quality control process required test results to be analyzed and verified before release, which did not happen.

D. The untested product was not recalled until the galvanic efficiency of the anodes was verified:Incorrect. The issue is not about recalling the product but about releasing it without completing the required tests. Recalling the product is not mentioned in the scenario.

 Why C is Correct:

The nonconformity is a clear breach of Clause 8.6, where the products were released without meeting the planned verification requirements.

This demonstrates a failure in adhering to quality control processes, which is a critical aspect of ISO 9001 compliance.

 Key ISO 9001 Reference:

Clause 8.6: Products and services shall not be released to the customer until all planned activities (e.g., testing) have been satisfactorily completed, or the customer has approved the release with knowledge of deviations.

Question 40

Which two of the following roles do not contribute to the audit outcomes?

Options:

Individual(s) managing the audit programme

Auditee

Guide

Consultant

Observer

Technical expert

Big Halloween Sale 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: save70

Helping Hand Questions for ISO-9001-Lead-Auditor

QMS ISO 9001:2015 Lead Auditor Exam Questions and Answers

Options:

Answer:

Explanation:

Options:

Answer:

Options:

Answer:

Explanation:

Options:

Answer:

Explanation:

CompTIA

Fortinet

Microsoft

Salesforce