Helping Hand Questions for CLSSYB

Certified Lean Six Sigma Yellow Belt Questions and Answers

Question 5

In order to properly draft a Process Map at the start of a project we are told to __________________ from beginning to the end.

Interview the line operators

Walk the process

Chat with supervisors

Check the repair stations

Question 6

Cycle Time, Defects, Scrap Cost and Safety are examples of business metrics or commonly referred to as which of the following?

Defects per Unit

Key Performance Indicators

Impediments to Flow

Hidden Costs

Question 7

When we create a Process Map we use a __________ to show the direction of work flow.

Solid line arrow

Dashed line arrow

Series of dots

Double lines

Question 8

When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between “what is” and __________________.

“What isn’t”

“What will make money”

“What will cost less”

“What should be”