Voice of the Business is a Lean Six Sigma technique to determine the needs and wants of the ______________ of the business.
As a Belt created a Process Map he realized there were multiple departments involved in this process so he added a feature to the map called ______________.
Six Sigma refers to a process whose output has at least 95% of its data points within 6 Standard Deviations from the Mean.
If a set of data is generally centered relative to the targeted value but is rather widely disbursed it would be said to be _____________.
In order to properly draft a Process Map at the start of a project we are told to __________________ from beginning to the end.
Cycle Time, Defects, Scrap Cost and Safety are examples of business metrics or commonly referred to as which of the following?
When we create a Process Map we use a __________ to show the direction of work flow.
When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between “what is” and __________________.
One of the 5S approaches to eliminating waste is to minimize work activities that are out of the ordinary thereby requiring unusual decisions and actions to accomplish the correct things. This 5S tool is called __________________.
As we identify customer and supplier requirements for a SIPOC we are urged to use the RUMBA approach which stands for Reasonable, Understandable, _____________, Believable and Achievable.
The ROI for a project is a measurement metric that stands for _____________________ and is one of the methods used to measure the success of a Lean Six Sigma project.
A Micro Process Map may map a process showing the entire activities of a department and can likely be broken into many Macro Process Maps showing numerous processes that comprise the activities of the department.
Benefits and working conditions would be primarily the concern of which of the following?
One of the 5S approaches to eliminating waste is to organize all tools, information and inventory utilized at a workstation in such a manner that the operator knows exactly where things are when needed. This 5S tool is called __________________.
Which of the following would likely be a CTQ (Critical-to-Quality) for the purchase of a service?
Systems and structures are the basis for allowing people to change their behaviors permanently and are accomplished through which of the following?
As part of a Visual Factory plan _____________ are created and utilized to identify areas in need of cleaning and organization.
Stability, Bias and Linearity define the ___________ of a Measurement System.