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GAQM CLSSYB Dumps

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Total 120 questions

Certified Lean Six Sigma Yellow Belt Questions and Answers

Question 1

Voice of the Business is a Lean Six Sigma technique to determine the needs and wants of the ______________ of the business.

Options:

A.

Owners

B.

Managers

C.

Debt holders

D.

Staff

Question 2

As a Belt created a Process Map he realized there were multiple departments involved in this process so he added a feature to the map called ______________.

Options:

A.

Passing Lanes

B.

Swim Lanes

C.

Department Dividers

D.

Responsibility Paths

Question 3

Six Sigma refers to a process whose output has at least 95% of its data points within 6 Standard Deviations from the Mean.

Options:

A.

True

B.

False

Question 4

If a set of data is generally centered relative to the targeted value but is rather widely disbursed it would be said to be _____________.

Options:

A.

Precise but not accurate

B.

Accurate but not precise

C.

Precise but skewed

D.

Accurate but distributed

Question 5

In order to properly draft a Process Map at the start of a project we are told to __________________ from beginning to the end.

Options:

A.

Interview the line operators

B.

Walk the process

C.

Chat with supervisors

D.

Check the repair stations

Question 6

Cycle Time, Defects, Scrap Cost and Safety are examples of business metrics or commonly referred to as which of the following?

Options:

A.

Defects per Unit

B.

Key Performance Indicators

C.

Impediments to Flow

D.

Hidden Costs

Question 7

When we create a Process Map we use a __________ to show the direction of work flow.

Options:

A.

Solid line arrow

B.

Dashed line arrow

C.

Series of dots

D.

Double lines

Question 8

When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between “what is” and __________________.

Options:

A.

“What isn’t”

B.

“What will make money”

C.

“What will cost less”

D.

“What should be”

Question 9

One of the 5S approaches to eliminating waste is to minimize work activities that are out of the ordinary thereby requiring unusual decisions and actions to accomplish the correct things. This 5S tool is called __________________.

Options:

A.

Standardizing

B.

Scheduling

C.

Sustaining

D.

Sorting

Question 10

As we identify customer and supplier requirements for a SIPOC we are urged to use the RUMBA approach which stands for Reasonable, Understandable, _____________, Believable and Achievable.

Options:

A.

Manageable

B.

Massive

C.

Memorable

D.

Measurable

Question 11

The ROI for a project is a measurement metric that stands for _____________________ and is one of the methods used to measure the success of a Lean Six Sigma project.

Options:

A.

Return on Investment

B.

Recognition of Innovation

C.

Recovery of Investment

D.

Return on Inventory

Question 12

A Micro Process Map may map a process showing the entire activities of a department and can likely be broken into many Macro Process Maps showing numerous processes that comprise the activities of the department.

Options:

A.

True

B.

False

Question 13

Benefits and working conditions would be primarily the concern of which of the following?

Options:

A.

Voice of the Customer

B.

Voice of the Employee

C.

Voice of the Business

D.

Voice of the Process

Question 14

One of the 5S approaches to eliminating waste is to organize all tools, information and inventory utilized at a workstation in such a manner that the operator knows exactly where things are when needed. This 5S tool is called __________________.

Options:

A.

Standardizing

B.

Scheduling

C.

Sustaining

D.

Straightening

Question 15

Which of the following would likely be a CTQ (Critical-to-Quality) for the purchase of a service?

Options:

A.

Documentation is clear

B.

Was timely in delivery

C.

Required no redo

D.

All of these answers are correct

Question 16

Systems and structures are the basis for allowing people to change their behaviors permanently and are accomplished through which of the following?

Options:

A.

Documented performance objectives

B.

Defined procedures

C.

Accurate job descriptions

D.

Incentive compensation

E.

All of these answers are correct

Question 17

As part of a Visual Factory plan _____________ are created and utilized to identify areas in need of cleaning and organization.

Options:

A.

Flashing lights

B.

Soft horns

C.

Kanban cards

D.

Operator announcement programs

Question 18

Stability, Bias and Linearity define the ___________ of a Measurement System.

Options:

A.

Sensitivity

B.

Repeatability

C.

Accuracy

D.

Precision

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Total 120 questions