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SVC-16A Exam Dumps : Apple Service Fundamentals

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Apple Service Fundamentals Questions and Answers

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Question 1

What should be done to protect the Thunderbolt and USB 3 port during handling or shipment of the Mac Book Pro (Retina, 13-inch, Late 2012, Early 2013 and Late 2013 logic board?

Options:

A.

Install screws on logic board.

B.

Immediately place logic board into ESD bag to protect ports.

C.

Install port covers over the ports

D.

Use Kapton tape cover the ports and the C-shapedEMI ground tabs

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Question 2

You must know the AppleCare name of an Intel iMac before performing which of the following actions?

Options:

A.

Starting up from OS X Recovery HD.

B.

Running Mac Resource Inspector.

C.

Replacing the logic board

D.

Resetting the NVRAM.

Question 3

Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?

Options:

A.

Use only metal screw drivers or fingers as needed to connect or disconnect cables.

B.

Always wear an ESD wrist or heel strap when working on plugged in systems.

C.

Be very careful handling the logic board or power supply while the computer is plugged in.

D.

Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before workingon the computer.

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