CertsTopics Logo

Month End Sale 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: save70

Apple SVC-19A Exam With Confidence Using Practice Dumps

Exam Code:
SVC-19A
Exam Name:
Apple Service Fundamentals Exam
Certification:
AppleCare Technician Training
Vendor:
Apple
Questions:
70
Last Updated:
May 20, 2025
Exam Status:
Stable
Apple SVC-19A

SVC-19A: AppleCare Technician Training Exam 2025 Study Guide Pdf and Test Engine

Are you worried about passing the Apple SVC-19A (Apple Service Fundamentals Exam) exam? Download the most recent Apple SVC-19A braindumps with answers that are 100% real. After downloading the Apple SVC-19A exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Apple SVC-19A exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Apple SVC-19A exam on your first attempt, we have compiled actual exam questions and their answers. 

Our (Apple Service Fundamentals Exam) Study Materials are designed to meet the needs of thousands of candidates globally. A free sample of the CompTIA SVC-19A test is available at CertsTopics. Before purchasing it, you can also see the Apple SVC-19A practice exam demo.

Get SVC-19A Full Access

Related Apple Exams

Apple Service Fundamentals Exam Questions and Answers

Get Free SVC-19A Questions and Answers
Question 1

Please refer to the following information to answer the questions on the right.

Hannah recently picked up her iMac after a repair. The sound from the speakers was distorted and unclear and a technician determined that a repair would resolve the issue.

Once Hannah returned home with the iMac, the sound issue occurred again.

Hannah has returned. She is angry and she is cursing at the technician.

Which of the five conflict resolution steps is missing in the following response to Hannah?

{Calmly} "Your shouting is very distracting and I want to focus on helping you. If you explain your issue more quietly I will do my best to find a resolution.”

Options:

A.

Try to find a way to say “You're right.”

B.

Try to find a way to show sympathy and correct the customer.

C.

Describe how the customer is incorrect about the specific issue.

D.

Propose an approach that refocuses the discussion.

E.

Stay calm.

Buy Now
Question 2

Please refer to the following information to answer the questions on the right.

Hannah recently picked up her iMac after a repair. The sound from the speakers was distorted and unclear and a technician determined that a repair would resolve the issue.

Once Hannah returned home with the iMac, the sound issue occurred again.

Hannah has returned. She is angry and she is cursing at the technician.

From the following, which are part of the 5-step conflict resolution model? (Choose two.)

Options:

A.

“l can prove to you exactly how you are wrong about this issue.”

B.

“Is this really the same issue? Might it be a different issue?”

C.

“Calm down!”

D.

“If I can ask some questions about the last repair and what has occurred since then, I can figure out what the appropriate next step is. I might be able to suggest a solution. Does that sound okay, Hannah?"

E.

“Though your frustration is understandable, we are in a family-friendly environment so I am going to have to ask you to be mindful of the language you are using.”

F.

“Are you sure your children didn't do something to it?”

Question 3

Which of the following is a valid ESD safety precaution?

Options:

A.

You should place ESD-sensitive circuits on top of metal work surfaces.

B.

Keep ion generators away from circuit board or assembly containing ESD-sensitive circuits.

C.

Do not wear polyester clothing while working on ESD sensitive components.

D.

Always handle logic board by grasping the heat sinks.

Get Free SVC-19A Questions and Answers