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_____ is the two-way flow of communication between a buyer and a seller that is designed to influence the buyer’s purchase decision.
Kreme, a biscuit manufacturer, offers retailers a 20% discount on its latest product, Coco-Bite. The discount offer comes with a rider that retailers have to feature the product in their promotional material. Kreme is offering a(n) _____ to its retailers.
Which of the following aspects is directly responsible for determining the zone of tolerance of customers?