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Troubleshooting Microsoft Exchange Online Questions and Answers

Question 1

A company uses Exchange Online.

A user reports that they did not receive an email from an external sender. You perform a message trace and observe the following in the message header SFV: BLK

You need to resolve the issue.

Solution: Remove the sender's email address from the recipient's block list.

Does the solution meet the goal?

Options:

A.

Yes

B.

No

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Question 2

You need to resolve the issue reported by Admin1.

Which two tools can you use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Exchange admin center

B.

Synchronization Service Manager

C.

Azure AD PowerShell

D.

Synchronization Rules Editor

E.

Exchange Online PowerShell

Question 3

You need to resolve the issue reported by Admin2.

Which role should you assign to Admin2?

Options:

A.

Author

B.

Publishing Author

C.

Editor

D.

Non-Editing Author