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BCS Practitioner Certificate in Modelling Business Processes 2018 Questions and Answers

Question 1

LIoyd works as a counter supervisor in the local branch of a national bank. LIoyd is responsible for ensuring that the back’s cash machine has sufficient money.

The money for the cash machine has to be from the back’s cash processing center, which supplies new and good quality banknotes. The cash machines can be topped-up with cash from the tills, but the poorer quality banknotes often cause the cash machine to jam.

LIoyd has the check the machine’s cash levels and place an order for new notes by 3pm for delivery the following working day.

Which is the BEST performance measure for the task Maintain cash machine level’s?

Options:

A.

No orders to the cash processing center should be for cash to be used by the back

tills.

B.

100% of cash orders must be delivery by 3pm the same day.

C.

100% of cash machine notes must be new notes.

D.

No cash machine outages are experienced due to insufficient cash or poor quality notes.

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Question 2

Below is a business process model for a goods ordering process:

What error has been made in this diagram?

Options:

A.

The arrowed flow mine from Fulfil order should go to the end node ( the bull eye) not to the task received:

B.

The arrowed flow line from Complete order should go to check stock availability not to the decision diamond.

C.

The task’Complete order’s should be In only one swimlane, as tasks straddling two swim lanes are not permitted.

D.

The task’ Cancel order’ should be rename Order cancelled as by this point in the process the order has been cancelled.

Question 3

A local authority has declared that crime statistics will be publish every month, summarizing crimes in the area. An additional report will be provided it a major including has been recorded by the police in that month. To fulfill this requirement, the policies performance team has initiated a process requiring all police units to sendin detailed crime reports one week before the end of the month. This will allow time to validate, collate and issue the statistics required by the local authority. The statistics will be approved by the police before being released for publication.

Required by the local authority. The statistics will be approved by the police board before released for publication.

From the perspective of the police force, what would be considered a) an external event and b) internal event?

Options:

A.

a) Detailed report submission.

b) Local authority declaration

B.

a) Major incident

b) Crime statistics approval.

C.

a) Crime statistics release

b) Crime statistics submission

D.

a) Major incident

b) Major incident recording