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ITIL-4-Specialist-High-velocity-IT Exam Dumps : ITIL 4 Specialist: High-velocity IT (HVIT) Exam

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ITIL 4 Specialist: High-velocity IT (HVIT) Exam Questions and Answers

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Question 1

A customer is retiring a service and has terminated the contract for the service with the service provider. The service provider will continue to deliver other services to the customer. Which activity should the service provider include in the plans to offboard the service?

Options:

A.

Disabling access to all services for the customer

B.

Identifying and making requests for outstanding payments for the service

C.

Ensuring all customer data is deleted immediately

D.

Conducting an exit interview with the customer to gather feedback

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Question 2

Which is a challenge when onboarding individual consumers?

Options:

A.

Dealing with a large number of consumers with varied skills and backgrounds

B.

Identifying the consumers' needs because they do not communicate them clearly

C.

Providing marketing material tailored to the needs of service consumer

D.

Identifying the customer that can represent the service consumer

Question 3

In service relationships, what is a benefit of identifying consumer roles?

Options:

A.

It clarifies the service provider’s responsibilities

B.

It enables stakeholder management

C.

It ensures compliance with contractual agreements

D.

It reduces service delivery costs

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