ITIL ITIL-4-Specialist-High-velocity-IT Practice Exam Dumps 2025

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Free ITIL-4-Specialist-High-velocity-IT Exam Dumps

ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

Question 1

A service provider is launching a new service. The target market is users who have limited experience of using the internet and are unlikely to use social media.

Which is the BEST method of providing user support?

Options:

Implement a 'shift-left' approach to provide support and downloadable help articles

Provide simple online support and contact numbers for the service desk

Use popular networking sites to promote and provide online user support

Use machine learning chatbots to anticipate the needs of the users and provide solutions

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Question 2

A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.

Which is the BEST thing the service provider can do about this?

Options:

Identify ways to improve service levels, and discuss the cost of these improvements with the customers

Focus on technical excellence to further improve services

Analyze customer feedback to understand and address unmet expectations

Provide additional training to customers on using the service

Question 3

An organization with limited resources has a sales team that would like a new service to make it easier to manage customer information. There is also a finance team that wants to consolidate the organization's services to improve efficiency. One of the business units wants to introduce a new product line.

Which is the BEST way for the organization to manage this situation?

Options:

Hold separate meetings with each team to assess their needs

Use the capabilities of the 'portfolio management' practice to prioritize the initiatives in line with the organization’s objectives

Allocate resources equally to all teams to address their needs

Focus on the initiative with the highest immediate financial return

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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

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