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ITIL-4-Specialist-High-velocity-IT Exam Dumps : ITIL 4 Specialist: High-velocity IT Exam

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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

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Question 1

Which is a challenge when onboarding individual consumers?

Options:

A.

Dealing with a large number of consumers with varied skills and backgrounds

B.

Identifying the consumers' needs because they do not communicate them clearly

C.

Providing marketing material tailored to the needs of service consumer

D.

Identifying the customer that can represent the service consumer

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Question 2

Users often do not provide feedback because they do not believe it will be addressed.

Which is the BEST method for encouraging users to submit feedback in this situation?

Options:

A.

Offering rewards for providing feedback

B.

Making feedback processing visible for everyone

C.

Conducting mandatory feedback surveys

D.

Reducing the number of feedback channels

Question 3

An organization is a market leader for software that has seen a sharp decline in local installations of its software. Customers are increasingly preferring its subscription-based cloud solution. As the company rapidly adapts its product offering to favour subscription-based cloud solutions, some people within the company do not agree with the new focus.

Which method would be effective in ensuring that the change in focus is supported across the organization?

Options:

A.

Identify key internal stakeholders and develop a communication plan to address their concerns

B.

Ensure the company vision and mission are visible to everyone across the organization

C.

Develop detailed service descriptions and design documentation

D.

Survey key customers who recently moved to the cloud solution

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