ITIL ITIL-4-Specialist-High-velocity-IT Practice Exam Dumps 2025

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Free ITIL-4-Specialist-High-velocity-IT Exam Dumps

ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

Question 1

A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.

Which is the BEST thing the service provider can do about this?

Options:

Identify ways to improve service levels, and discuss the cost of these improvements with the customers

Focus on technical excellence to further improve services

Analyze customer feedback to understand and address unmet expectations

Provide additional training to customers on using the service

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Question 2

A customer is retiring a service and has terminated the contract for the service with the service provider. The service provider will continue to deliver other services to the customer. Which activity should the service provider include in the plans to offboard the service?

Options:

Disabling access to all services for the customer

Identifying and making requests for outstanding payments for the service

Ensuring all customer data is deleted immediately

Conducting an exit interview with the customer to gather feedback

Question 3

Which is a challenge when onboarding individual consumers?

Options:

Dealing with a large number of consumers with varied skills and backgrounds

Identifying the consumers' needs because they do not communicate them clearly

Providing marketing material tailored to the needs of service consumer

Identifying the customer that can represent the service consumer

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ITIL-4-Specialist-High-velocity-IT Exam Dumps : ITIL 4 Specialist: High-velocity IT Exam

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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

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