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ITIL-4-Specialist-High-velocity-IT Exam Dumps : ITIL 4 Specialist: High-velocity IT Exam

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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

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Question 1

A service provider is tracking the likelihood of service failures that could affect the service consumer. What is this a measure of?

Options:

A.

Impact

B.

Risk

C.

Priority

D.

Availability

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Question 2

An organization is undergoing a digital transformation and is conducting a strategic analysis of its customers' needs. The organization uses agile methods to manage its digital products and a more traditional waterfall approach to manage its legacy systems. The organization is also considering introducing new products and services.

Which is the BEST way for this organization to undertake this analysis?

Options:

A.

Perform a detailed gap analysis of current and future customer needs

B.

Develop models that help analysts perform tasks that are appropriate for a given context

C.

Use a single standardized approach for all customer needs analysis

D.

Focus on digital products and defer legacy systems analysis

Question 3

An organization is evaluating the advantages and disadvantages of replacing its legacy information systems with cloud-based services as part of its strategic plan. The market is extremely competitive, so the organization wants to ensure that all factors are considered.

Which technique would allow this organization to BEST understand the external factors that could influence this decision?

Options:

A.

The Cynefin framework

B.

PESTLE analysis

C.

SWOT analysis

D.

Porter’s Five Forces

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