ITIL ITIL-4-Specialist-High-velocity-IT Practice Exam Dumps 2025

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Free ITIL-4-Specialist-High-velocity-IT Exam Dumps

ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

Question 1

Which statement about service requests is CORRECT?

Options:

Service requests are always handled as incidents

Service requests are submitted via agreed channels

Service requests require approval from senior management

Service requests are only applicable for IT-related needs

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Question 2

A service provider is launching a new service. The target market is users who have limited experience of using the internet and are unlikely to use social media.

Which is the BEST method of providing user support?

Options:

Implement a 'shift-left' approach to provide support and downloadable help articles

Provide simple online support and contact numbers for the service desk

Use popular networking sites to promote and provide online user support

Use machine learning chatbots to anticipate the needs of the users and provide solutions

Question 3

An internal IT service provider does not have all the skills needed to create and deliver a new service but could develop them with enough time. There are many external service providers who can provide this service.

Which approach should the organization follow to decide if they should use the internal service provider or source the service externally?

Options:

Outsource immediately to save time

Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers

Focus on cost as the sole deciding factor

Conduct an internal survey to determine staff preferences

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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

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