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ITIL-4-Specialist-High-velocity-IT Exam Dumps : ITIL 4 Specialist: High-velocity IT Exam

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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

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Question 1

An organization is undergoing a digital transformation and is conducting a strategic analysis of its customers' needs. The organization uses agile methods to manage its digital products and a more traditional waterfall approach to manage its legacy systems. The organization is also considering introducing new products and services.

Which is the BEST way for this organization to undertake this analysis?

Options:

A.

Perform a detailed gap analysis of current and future customer needs

B.

Develop models that help analysts perform tasks that are appropriate for a given context

C.

Use a single standardized approach for all customer needs analysis

D.

Focus on digital products and defer legacy systems analysis

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Question 2

A service provider is launching a new service. The target market is users who have limited experience of using the internet and are unlikely to use social media.

Which is the BEST method of providing user support?

Options:

A.

Implement a 'shift-left' approach to provide support and downloadable help articles

B.

Provide simple online support and contact numbers for the service desk

C.

Use popular networking sites to promote and provide online user support

D.

Use machine learning chatbots to anticipate the needs of the users and provide solutions

Question 3

An organization is negotiating and agreeing on the service levels for a social media site.

Which is an example of a measure of utility that should be included in the service level agreement?

Options:

A.

The number of photo formats supported for upload

B.

The uptime percentage of the social media site

C.

The average time to respond to a user query

D.

The cost of hosting the service

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