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ITIL-4-Specialist-High-velocity-IT Exam Dumps : ITIL 4 Specialist: High-velocity IT (HVIT) Exam

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ITIL 4 Specialist: High-velocity IT (HVIT) Exam Questions and Answers

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Question 1

Which stakeholders should assess and evaluate value realization?

Options:

A.

Only the service consumer

B.

Both the service consumer and the service provider

C.

Only the service provider

D.

Independent third-party auditors

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Question 2

A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.

Which is the BEST thing the service provider can do about this?

Options:

A.

Identify ways to improve service levels, and discuss the cost of these improvements with the customers

B.

Focus on technical excellence to further improve services

C.

Analyze customer feedback to understand and address unmet expectations

D.

Provide additional training to customers on using the service

Question 3

An organization is evaluating the advantages and disadvantages of replacing its legacy information systems with cloud-based services as part of its strategic plan. The market is extremely competitive, so the organization wants to ensure that all factors are considered.

Which technique would allow this organization to BEST understand the external factors that could influence this decision?

Options:

A.

The Cynefin framework

B.

PESTLE analysis

C.

SWOT analysis

D.

Porter’s Five Forces

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