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ITIL-4-Specialist-High-velocity-IT Exam Dumps : ITIL 4 Specialist: High-velocity IT (HVIT) Exam

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ITIL 4 Specialist: High-velocity IT (HVIT) Exam Questions and Answers

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Question 1

Governance is a core component of the service value system.

How does governance support high-velocity IT?

Options:

A.

It represents the types of resources used by the organization

B.

It directs the organizational entity responsible for digital technology

C.

It offers a pattern for scientific thinking and routines for practice

D.

It defines the influence of political and economic factors on the organization

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Question 2

An organization is a market leader for software that has seen a sharp decline in local installations of its software. Customers are increasingly preferring its subscription-based cloud solution. As the company rapidly adapts its product offering to favour subscription-based cloud solutions, some people within the company do not agree with the new focus.

Which method would be effective in ensuring that the change in focus is supported across the organization?

Options:

A.

Identify key internal stakeholders and develop a communication plan to address their concerns

B.

Ensure the company vision and mission are visible to everyone across the organization

C.

Develop detailed service descriptions and design documentation

D.

Survey key customers who recently moved to the cloud solution

Question 3

An internal IT service provider does not have all the skills needed to create and deliver a new service but could develop them with enough time. There are many external service providers who can provide this service.

Which approach should the organization follow to decide if they should use the internal service provider or source the service externally?

Options:

A.

Outsource immediately to save time

B.

Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers

C.

Focus on cost as the sole deciding factor

D.

Conduct an internal survey to determine staff preferences

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