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GCP-GC-REP Exam Dumps : Genesys Cloud Certified Professional - Reporting and Analytics

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Genesys Cloud Certified Professional - Reporting and Analytics Questions and Answers

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Question 1

Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?

Options:

A.

Reports> Report Editor> Report Generation Time> Schedule

B.

Reports> Report Editor> Report Generation Time> Now

C.

Reports> Report Editor> Report Generation Time> Schedule Properties

D.

Reports> Report Editor> Report Generation Time> Recurrence

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Question 2

What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?

Options:

A.

AHT

B.

ASA

C.

ACW

D.

ATT

Question 3

What is the time interval for tracking metrics in Genesys Cloud?

Options:

A.

20 mins

B.

30 mins

C.

40 mins

D.

10 mins

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