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GCP-GC-REP Exam Dumps : Genesys Cloud Certified Professional - Reporting and Analytics

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Genesys Cloud Certified Professional - Reporting and Analytics Questions and Answers

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Question 1

Which view displays current metrics and information about the queues if you have a membership?

Options:

A.

Queues Activity

B.

Queues Performance

C.

My Queues Activity

D.

Queues

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Question 2

What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?

Options:

A.

AHT

B.

ASA

C.

ACW

D.

ATT

Question 3

Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

Options:

A.

Agent Metrics Report

B.

Agent Activity Summary Report

C.

Agent Login-Logout Details Report

D.

Agent Quality Details Report

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