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Energy-and-Utilities-Cloud Exam Dumps : Salesforce Energy and Utilities Cloud Accredited Professional AP-207 Exam

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Salesforce Energy and Utilities Cloud Accredited Professional AP-207 Exam Questions and Answers

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Question 1

An administrator for an energy company recently built a new FlexCard that shows whether a customer is

enrolled in autopay.

How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

Options:

A.

Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.

B.

Create a VisualForce Page wrapper for the FlexCard and add it onte the page.

C.

Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.

D.

Open the object's page layout and add the FlexCard LWC ante the layout.

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Question 2

During a discovery session, an energy company mentioned they have a high response rate for customer

satisfaction surveys. However, the company has noticed consistently negative feedback about its electric

utility-payment set-up, stating the customer would like to see payment confirmations from their respective

financial institution with payments.

What's one area the consultant should consider for process improvement?

Options:

A.

Payment reminders

B.

Rate change notifications

C.

Electronic funds transfers

D.

Customer satisfaction surveys

Question 3

4 utility company is going through an extensive digital transformation. They want to use Energy and Utilities Cloud as a unified desktop application for service agents in order to have a 360-degree view of customers and guided processes for common actions. For this, they require

integrations with their customer information system (CIS) and billing systems.

What three common objects are typically part of this Integration?

Choose 3 answers

Options:

A.

Premise

B.

eSignature

C.

Account

D.

Meter Pings

E.

Balances

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