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Energy-and-Utilities-Cloud Exam Dumps : Salesforce Energy and Utilities Cloud Accredited Professional AP-207 Exam

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Salesforce Energy and Utilities Cloud Accredited Professional AP-207 Exam Questions and Answers

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Question 1

An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.

What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

Options:

A.

Service Cloud

B.

Contract Lifecycle Management (CLM)

C.

Configure Prince Quote (CPQ)

D.

Energy and utility Base

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Question 2

An energy company implementing Energy and Utilities Cloud needs to generate a contract frame its proposals that include up to 100 line items, with its template already built in a DOCX file. According to the new company branding, custom fonts were used.

Options:

A.

Using the Contract Lifecycle Management, which Document Generation mechanism should the administrator recommend?

B.

Client-Side generation, as Server-Side deesn't support DOCK templates

C.

Client-Side generation, as this doesn't have a high number of line items

D.

Server-Side generation, as Client-Side doesn't support custom fonts

E.

Server-Side generation, as this has a high number of line items

Question 3

A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?

Choose 2 answers

Options:

A.

Confirm customer entitlements for field service appointments.

B.

See a list of all service and work types available in the system.

C.

Accurately confirm and verify customer details.

D.

Check available field service time slots for the week.

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