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CIS-SM Exam Dumps : Certified Implementation Specialist - Service Mapping

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Certified Implementation Specialist - Service Mapping Questions and Answers

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Question 1

A customer has recently placed check scanners in some of their branches across Europe. The scanners send the scanned images of the checks to the bank's data center through a web service that goes through an F5 load balancer. The images then go through the bank's Apache web servers and are processed by an application server named ImageSmart. Eventually, the images are stored in a cluster of Oracle databases.

The bank's tellers log into ImageSmart through a Citrix Portal and have the capability to review the checks and approve them.

Which one of the following represents most accurately how many business services and entry points are involved in this process?

Options:

A.

Two services and two entry points

B.

One service and one entry point

C.

Two services and one entry point

D.

One service and two entry points

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Question 2

Which of the following are created automatically when using the map option Create pattern from generic application?

Options:

A.

Discovery Pattern, CI Type/Class, Process Classifier

B.

CI Type/Class, Process Classifier, Identification Rule

C.

Process Classifier, Connection Section, Discovery Pattern

D.

Identification Rule, CI Class/Class, Identification Section

Question 3

Which best describes what Identification Rules are?

Options:

A.

Used to track duplicate CIs until resolved

B.

Consists of one or more identifier entries that specify the criterion attributes that uniquely identify a CI

C.

Used by the coalesce field when importing data into ServiceNow using a transform map

D.

Allows the ability to assign a priority to data sources if multiple data sources are authorized to update the same table or table attributes

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