IBM C9560-656 Practice Exam Dumps 2025

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IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Questions and Answers

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Question 1

Which statement is true regarding tasks on job plans?

Options:

A.

Tasks can contain a nested job plan.

B.

Tasks can be added to job plans to track actuals.

C.

The sequence is auto-generated when a task is added to a job plan.

D.

Estimates can be added for labor, materials, service groups, and tools for the task.

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Question 2

When trying to classify a Service Request an expected classification is not displayed but it is listed in the Classification application. What is the most likely cause?

Options:

A.

The classification is not in an Active status.

B.

The Service Request object is not listed in the Use With section.

C.

The correct security rights are not granted to the Classification application.

D.

The application server must be restarted before new classifications are available for use.

Question 3

The Internal Priority of a problem is determined by which two fields? (Choose two.)

Options:

A.

Impact

B.

Urgency

C.

Target Finish Date

D.

Affected By Person

E.

Service Level Agreement

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