IBM C9560-656 Practice Exam Dumps 2025

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IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Questions and Answers

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Question 1

Which three pieces of information may be stored on a Ticket Template and applied to a Service Request? (Choose three.)

Options:

A.

Owner Group

B.

Classification

C.

Internal Priority

D.

Affected Person

E.

Reported Priority

F.

Service Level Agreement

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Question 2

Which statement is true regarding search functions?

Options:

A.

It is possible to select additional attributes to search in the Global Search application.

B.

It is possible to select additional objects/classes to search in the Global Search application.

C.

It is possible to select additional attributes to search in the Self Service Global Search application.

D.

It is possible to select additional objects/classes to search in the Self Service Global Search application.

Question 3

A customer is going through an internal quality audit. The auditor is asking for evidence showing that e-mails have been sent from Service Request and Incident applications. Knowing this information can be pulled from the Communication Log sub tab, which statement is true?

Options:

A.

Only e-mails associated to Communication templates are stored.

B.

Only e-mails created using the Select Action menu are stored and keep associations to Service Requests or Incidents.

C.

Communication associated with an escalation or workflow are stored and keep an association to Service Requests or Incidents.

D.

Evidence should be pulled through the Communication Template application since an e-mail does not keep an association to its Service Request or Incident.

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