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IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Questions and Answers

Question 1

When creating a classification for use with the Service Catalog, which two objects must be specified in the Use With table in the Classifications application? (Choose two.)

Options:

A.

SR

B.

PERSON

C.

INCIDENT

D.

WORELEASE

E.

PMSCOFFERING

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Question 2

What are two valid statuses of a solution in the Solutions application in IBM SmartCloud Control Desk V7.5? (Choose two.)

Options:

A.

Trial

B.

Test

C.

Draft

D.

Active

E.

Suspended

Question 3

Which statement is true regarding tasks on job plans?

Options:

A.

Tasks can contain a nested job plan.

B.

Tasks can be added to job plans to track actuals.

C.

The sequence is auto-generated when a task is added to a job plan.

D.

Estimates can be added for labor, materials, service groups, and tools for the task.