IBM C9560-656 Practice Exam Dumps 2025

Service Desk analysts are trying to use communication templates through the Select Action menu in the Service Request application, but they are not visible in the list. What could be done to fix this issue?

Options:

Change the status to Approved for each communication template.

Enable the flag Comm log Entry for each communication template.

Set the field Accessible From as ALL or APPS for each communication template.

Associate each communication template to Service Request in the Use With section.

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Question 2

Which statement is true regarding search functions?

Options:

It is possible to select additional attributes to search in the Global Search application.

It is possible to select additional objects/classes to search in the Global Search application.

It is possible to select additional attributes to search in the Self Service Global Search application.

It is possible to select additional objects/classes to search in the Self Service Global Search application.

Question 3

Which three pieces of information may be stored on a Ticket Template and applied to a Service Request? (Choose three.)

Options:

Owner Group

Classification

Internal Priority

Affected Person

Reported Priority

Service Level Agreement

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