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IBM C9560-656 Exam With Confidence Using Practice Dumps

Exam Code:
C9560-656
Exam Name:
IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
Certification:
Vendor:
Questions:
119
Last Updated:
Jul 1, 2025
Exam Status:
Stable
IBM C9560-656

C9560-656: IBM Other Certification Exam 2025 Study Guide Pdf and Test Engine

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IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Questions and Answers

Question 1

What must a survey have in order to be automatically sent?

Options:

A.

questions, an escalation, and be set to Active status

B.

questions, an object it applies to, and the condition to be met

C.

an object the survey applies to, an escalation value, and the status set to Enabled

D.

be set to Active status, apply to an object, and have defined the condition to be met

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Question 2

What is an objective of problem management?

Options:

A.

to resolve unknown issues reactively

B.

to resolve the root causes of incidents

C.

to create problem records to capture known issues

D.

to restore normal service operation as quickly as possible

Question 3

The Internal Priority of a problem is determined by which two fields? (Choose two.)

Options:

A.

Impact

B.

Urgency

C.

Target Finish Date

D.

Affected By Person

E.

Service Level Agreement