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IBM C9560-656 Exam With Confidence Using Practice Dumps

Exam Code:
C9560-656
Exam Name:
IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
Certification:
IBM Other Certification
Vendor:
IBM
Questions:
119
Last Updated:
May 9, 2025
Exam Status:
Stable
IBM C9560-656

C9560-656: IBM Other Certification Exam 2025 Study Guide Pdf and Test Engine

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Related IBM Exams

IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Questions and Answers

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Question 1

What is an objective of problem management?

Options:

A.

to resolve unknown issues reactively

B.

to resolve the root causes of incidents

C.

to create problem records to capture known issues

D.

to restore normal service operation as quickly as possible

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Question 2

The Internal Priority of a problem is determined by which two fields? (Choose two.)

Options:

A.

Impact

B.

Urgency

C.

Target Finish Date

D.

Affected By Person

E.

Service Level Agreement

Question 3

Which three pieces of information may be stored on a Ticket Template and applied to a Service Request? (Choose three.)

Options:

A.

Owner Group

B.

Classification

C.

Internal Priority

D.

Affected Person

E.

Reported Priority

F.

Service Level Agreement

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