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IBM C9560-656 Exam With Confidence Using Practice Dumps

Exam Code:
C9560-656
Exam Name:
IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
Certification:
IBM Other Certification
Vendor:
IBM
Questions:
119
Last Updated:
Jul 12, 2025
Exam Status:
Stable
IBM C9560-656

C9560-656: IBM Other Certification Exam 2025 Study Guide Pdf and Test Engine

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Related IBM Exams

IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Questions and Answers

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Question 1

In the Self Service property file, link defines a function that is available in the Self Service Center. What does the x refer to?

Options:

A.

The name of the function

B.

The name of the application

C.

The position of this function in the menu

D.

The name of the process that will be linked to the Self Service Center

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Question 2

A customer is going through an internal quality audit. The auditor is asking for evidence showing that e-mails have been sent from Service Request and Incident applications. Knowing this information can be pulled from the Communication Log sub tab, which statement is true?

Options:

A.

Only e-mails associated to Communication templates are stored.

B.

Only e-mails created using the Select Action menu are stored and keep associations to Service Requests or Incidents.

C.

Communication associated with an escalation or workflow are stored and keep an association to Service Requests or Incidents.

D.

Evidence should be pulled through the Communication Template application since an e-mail does not keep an association to its Service Request or Incident.

Question 3

Which statement is true regarding tasks on job plans?

Options:

A.

Tasks can contain a nested job plan.

B.

Tasks can be added to job plans to track actuals.

C.

The sequence is auto-generated when a task is added to a job plan.

D.

Estimates can be added for labor, materials, service groups, and tools for the task.

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