According to the Cisco website1, one of the critical tasks during the Qualification phase is to validate customer inventory, which includes:
Reviewing the Available to Renew (ATR) report and identifying any discrepancies or missing items
Confirming the accuracy of the contract end dates, product IDs, serial numbers, and quantities
Updating the ATR report with any changes or corrections
Question 2
What are two key customer benefits from a Cisco Smart Account? (Choose two.)
Options:
A.
visibility into Cisco software licenses, entitlements, and users across the organization
B.
access to exclusive Cisco hardware discounts
C.
centralized management of software licenses and entitlements
D.
visibility into non-Cisco software licenses
E.
guaranteed increase in network speed and efficiency
Answer:
A, C
Question 3
Which approach should be applied when renewing a quote?
Options:
A.
Product led approach
B.
Solutions led approach
C.
Reward led approach
D.
Concerns led approach
Answer:
B
Explanation:
A solutions led approach should be applied when renewing a quote. A solutions led approach focuses on understanding the customer’s pain points, challenges, goals, and desired outcomes, and then proposing a solution that can address them effectively. A solutions led approach is different from a product led approach, which focuses on highlighting the features and benefits of a product or service without considering the customer’s specific needs or situation. A solutions led approach can help create more value for the customer, as well as differentiate your offering from competitors. A solutions led approach can also help build trust and rapport with the customer, as well as increase their satisfaction and loyalty. By applying a solutions led approach when renewing a quote, you can demonstrate your commitment to helping the customer achieve their objectives, as well as showcase your expertise and credibility in providing the best solution for them