CX portfolio consists of five service categories that cover the entire lifecycle of a technology:
Support Services: Provide technical support, software updates, and smart capabilities to help customers maintain network availability, security, and performance
Business Critical Services: Provide expert guidance, best practices, proactive support, and insights to help customers optimize their network performance, security, and availability
Professional Services: Provide consulting, design, implementation, integration, optimization, and migration services to help customers deploy and adopt Cisco solutions
Managed Services: Provide end-to-end management, monitoring, and operation of customer’s network infrastructure and applications by Cisco or certified partners
Learning Services: Provide training, certification, and enablement programs to help customers develop their skills and capabilities on Cisco technologies
References: 4: Services - Cisco
Question 2
Which architecture addresses customer needs for voice, video, and data?
Options:
A.
Security
B.
Data Center
C.
Collaboration
D.
Enterprise networking
Answer:
C
Explanation:
The architecture that addresses customer needs for voice, video, and data is C. Collaboration. Collaboration is one of the four main architectures that Cisco offers to its customers and partners, along with Security, Data Center, and Enterprise Networking. Collaboration is the architecture that enables people to communicate and work together effectively across different locations, devices, and applications. It includes solutions for voice over IP (VoIP), video conferencing, unified communications, contact center, webex meetings, and more. Collaboration helps customers and partners improve productivity, efficiency, innovation, and customer satisfaction.
Question 3
Which licensing model represents the highest value?
Options:
A.
Transactional
B.
Subscription
C.
Pay as you go
D.
Enterprise Agreements
Answer:
D
Explanation:
Enterprise Agreements (EAs) represent the highest value for customers who want to simplify their software licensing and management across their organization. EAs provide customers with:
Unlimited access to a suite of Cisco software products within a defined technology domain for a fixed term and price
The ability to deploy software anytime, anywhere, without additional costs or approvals
The flexibility to grow and adjust their software usage without overage fees or penalties
The convenience of co-terminating all their subscriptions at the end of the EA term
The option to include Cisco services and support in their EA2