CX portfolio consists of five service categories that cover the entire lifecycle of a technology:
Support Services: Provide technical support, software updates, and smart capabilities to help customers maintain network availability, security, and performance
Business Critical Services: Provide expert guidance, best practices, proactive support, and insights to help customers optimize their network performance, security, and availability
Professional Services: Provide consulting, design, implementation, integration, optimization, and migration services to help customers deploy and adopt Cisco solutions
Managed Services: Provide end-to-end management, monitoring, and operation of customer’s network infrastructure and applications by Cisco or certified partners
Learning Services: Provide training, certification, and enablement programs to help customers develop their skills and capabilities on Cisco technologies
References: 4: Services - Cisco
Question 2
Which critical task must be performed during the Qualification phase?
Options:
A.
validate customer inventory
B.
develop a Success Plan
C.
quote delivery
D.
Renewal Plan development
Answer:
A
Explanation:
According to the Cisco website1, one of the critical tasks during the Qualification phase is to validate customer inventory, which includes:
Reviewing the Available to Renew (ATR) report and identifying any discrepancies or missing items
Confirming the accuracy of the contract end dates, product IDs, serial numbers, and quantities
Updating the ATR report with any changes or corrections
Question 3
What is Practice Maturity?
Options:
A.
an evaluation of a partner's negotiation skills
B.
a compass of how a partner is performing against key Cisco priorities and outcomes, as well as against their peers
C.
a reflection of a partner's career length based on their employees' service duration