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Oracle B2B Service 2022 Implementation Professional Questions and Answers

Question 1

You need to extract all service Request (SR) data from your Engagement Cloud site fromthe last 12 months.

Identify two valid approaches to get this large volume of data.

Options:

A.

You can schedule a single export as an ESS job (also known as a “scheduled process”) for all 12 months of SR data.

B.

You can download large volumes of SR data from theAnalytics interface.

C.

You must retrieve large volumes of data through a REST API endpoint.

D.

You can schedule incremental exports as ESS jobs (also known as a “scheduled process”) on a periodic basis, such as weekly or monthly.

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Question 2

Which two steps are needed to create a new business object in Digital Customer Service?

Options:

A.

Assign the new business object to a new component.

B.

Assign object access roles to an administrative user.

C.

Map a Visual Builder Cloud Service business object to the object API.

D.

Assign the new business object to a page.

Question 3

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

Options:

A.

Chat with an Agent about a ServiceRequest.

B.

View and edit attachments to a Service Request.

C.

Create a Service Request.

D.

Delete a Service Request.

E.

Add a message to a Service Request.